Sonia Ware
Ashmore,Q
Summary
Proven Administrator with a track record of enhancing office efficiency and confidentiality at Champion Mentors. Skilled in MS Office and team leadership, I've significantly improved document management systems and employee satisfaction. My adeptness in customer service and strategic decision-making has fostered robust internal and external relationships, driving project success and operational improvements. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
6
6
years of professional experience
Work History
Administrator
Champion Mentors
10.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.`
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Billing Analyst
Telstra Corporation
10.2020 - 10.2021
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
E-Commerce Specialist
Wild Earth Pty Ltd
10.2019 - 04.2020
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Educated and engaged customers through product demonstrations via video software.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Customer Billing Consultant
CSG International
05.2018 - 10.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
BBA - Accounting And Business Management
TSIT
Launceston01.1989
High School Diploma -
Launceston Matriculation College
Launceston, TAS1988
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Document Management
- Staff Management
- Schedule Coordination
- Work Planning and Prioritization
- Scheduling
- Relationship Development
- Goal Setting
- Employee Supervision
- Deadline Adherence
- Document Control
- New Hire Onboarding
- Business Administration
- Bookkeeping
- Resourceful and Analytical
- Mail handling
- Budget Management
- Timesheet Processing
- Project Management
- Multiple Priorities Management
- Performance Improvement
- Flexible Schedule
- Technical Documentation
- Information Management
- Technical Support
- Meeting facilitation
- Cross-Functional Collaboration
- Travel Arrangements
- Travel Coordination
- Expense Monitoring
- 85 wpm Typing Speed
- Multitasking
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Relationship Building
- Time Management
Languages
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Administrator
Champion Mentors
10.2021 - Current
Billing Analyst
Telstra Corporation
10.2020 - 10.2021
E-Commerce Specialist
Wild Earth Pty Ltd
10.2019 - 04.2020
Customer Billing Consultant
CSG International
05.2018 - 10.2019
BBA - Accounting And Business Management
TSIT
High School Diploma -
Launceston Matriculation College
Similar Profiles
Jody PearceJody Pearce
NDIS Administration at Champion MentorsNDIS Administration at Champion Mentors
Sami BawiSami Bawi
Support Worker at Champion MentorsSupport Worker at Champion Mentors
Duncan TimmsDuncan Timms
Founder at Champion MentorsFounder at Champion Mentors