Sonia Williams
Perth,WA
Summary
Dedicated caregiver with expertise in comforting and supporting aged care clients in all care settings. Empathetic to the needs of the clients, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support. Client-care oriented, bringing forth a compassionate and friendly attitude. Dedicated to helping elderly individuals maintain their independence in the comfort of their own homes. committed to providing compassionate and personalised care to enhance their quality of life. Highly organised and skilled in written and verbal communication. Committed to utilising my skills to help others, while working towards the mission of a company. a strong leader who works well under pressure,.
Overview
19
19
years of professional experience
Work History
Community Aged Care Support Worker
Rise
Perth, WA
10.2022 - Current
- Assisted clients with their daily living activities, such as personal hygiene, meal preparation and shopping.
- Provided emotional support to clients in difficult situations.
- Conducted home visits to assess the needs of clients and provided appropriate assistance.
- Provided transport services for those unable to travel independently.
- Developed relationships with clients by providing companionship, understanding and empathy.
- Reported any changes in a client's condition or behaviour promptly to relevant personnel.
- Encouraged independence within safe boundaries while promoting choice and dignity at all times.
- Collaborated closely with family members of clients to ensure that their needs were being met effectively.
- Researched additional resources which could be beneficial for supporting vulnerable individuals.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries.
- Actively listen to client concerns and complaints while providing appropriate guidance.
- Document services and collected required date for evaluation.
Mental Health Support Worker
Self Employed
Perth, WA
02.2022 - 08.2022
- Provided emotional and psychological support to clients in crisis situations.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Intervened in crisis situations to restore balance and de-escalate conflicts.
- Encouraged client to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Establish therapeutic relationships with my client to improve effectiveness of care.
Care Partner
Baptistcare Morrison Gardens
Perth, WA
06.2021 - 09.2021
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Monitored vital signs and reported any changes to medical staff.
- Engaged in recreational activities with patients including reading, playing board games and watching movies.
- Helped maintain a clean and safe environment by performing light housekeeping duties.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
- Encouraged independence while providing necessary support for activities of daily living.
- Respected the rights of clients by maintaining confidentiality of all information related to their personal lives.
- Supported family members in understanding the needs of the patient and provided education regarding health conditions when needed.
- Collaborated with other team members to ensure quality care was delivered consistently across shifts.
- Responded promptly to emergency situations using appropriate interventions as required.
- Observed changes in behavior or physical condition that may indicate a need for intervention or adjustment in treatment plan.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
- Adhered to infection control guidelines while providing direct patient care services.
- Promoted positive interactions between patients, families and healthcare personnel.
- Performed basic clerical tasks such as answering phones, filing documents or scheduling appointments.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Beauty Therapist
Self Employed
Perth, WA
02.2014 - 03.2020
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Prescribed skincare products according to individual customer requirements.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Organized appointments with clients and managed a busy schedule of bookings.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Demonstrated an understanding of skin types when recommending products or services.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
Beauty Salon Manager
Solutions Skin Fitness Ella Bache
01.2006 - 07.2008
- Managed staff, including hiring, training and scheduling employees.
- Monitored stock levels of supplies and equipment for the salon.
- Developed and implemented salon policies to maintain a professional atmosphere.
- Conducted regular performance reviews with all staff members.
- Organized promotional events to attract new customers.
- Ensured compliance with health and safety regulations in the salon.
- Resolved customer complaints in a timely manner.
- Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Scheduled employees and made sure all shifts had adequate coverage.
Education
Diploma of Beauty Therapy
Perth College of Beauty Therapy
Victoria Park11-2004
Bachelor of Science - Nursing (ceased After 18 Months Full Time Study)
Edith Cowan University
JoondalupSkills
- Compassionate Client Care
- Teamwork
- Adaptability
- Fast Learner
- Ability to work under pressure
- Excellent communication skills
- Good Listener
- Problem Solving Skills
- Customer Service Skills
- Risk Assessment Skills
References
Jenny Clarke
Team Leader at Rise
0460 887 186
Cheryl New
Personal Reference
0439 961 192
Timeline
Community Aged Care Support Worker
Rise
10.2022 - Current
Mental Health Support Worker
Self Employed
02.2022 - 08.2022
Care Partner
Baptistcare Morrison Gardens
06.2021 - 09.2021
Beauty Therapist
Self Employed
02.2014 - 03.2020
Beauty Salon Manager
Solutions Skin Fitness Ella Bache
01.2006 - 07.2008
Diploma of Beauty Therapy
Perth College of Beauty Therapy
Bachelor of Science - Nursing (ceased After 18 Months Full Time Study)
Edith Cowan University
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