Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

SONIA WRIGLEY

Prospect ,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Admin and Accounts Assistant

Realserve
04.2024 - Current
  • Maintain and implement administrative systems and registers to support the business
  • Maintain the Company Sharepoint folders with current information for employee access
  • Monitoring and oversight of external Reception services, including taking calls as required, ensuring reception is aware of staff movements and ensuring current phone list is issued
  • Travel and Accommodation – airline bookings, accommodation bookings, car rental, staff profiles
  • Motor Vehicle Fleet Management – including registrations, fuel cards, eTags, parking cards, insurance claims, accident register and associated reporting
  • Supply management: ordering stationery, uniforms and other office supplies
  • Collection of mail and postage of items
  • Mange business accounts, eg
  • Telstra, iiNet, sim cards
  • Assist staff with getting contracts/consultancy agreements signed
  • Provide support to National Administration Manager, CEO and General Manager with ad-hoc administrative tasks or project
  • Financial Admin: Accounts Payable - keying of supplier invoices into MYOB
  • Assist with issuing invoices to clients in Dynamics 365 (CRM), as required
  • Expense and AMEX reconciliation, as required
  • Accounts Receivable - accurate bank receipting in MYOB and CRM, as required
  • Support Accounts email inbox
  • HS and WHS: Assist with HR processes and employee onboarding
  • Ensure organisation chart and training register are kept up to date
  • Maintaining employee/company compliance details in client portals, incl
  • Insurances
  • Generate weekly/monthly Risk Assessment report
  • Issue induction keys to employees, as required
  • Issue Safe Work Method Statement (SWMS), as required
  • Maintain First Aid Kit Register and other WHS registers
  • Manage compliance email inbox.

Office Administrator

Helmsman International Group
06.2010 - 10.2023
  • General day-to-day reception and administration ad-hoc duties
  • Update and maintain the company website
  • Streamlined office procedures and policies to support efficiency and accuracy
  • Maintained confidence and discretion in handling sensitive information
  • Prepared presentations using Microsoft Office applications such as Word, Excel and PowerPoint
  • Developed strong relationships with clients through excellent customer service skills
  • Reviewed incoming correspondence via email for appropriate action or routing to the appropriate personnel
  • Maintained databases for tracking employee information, inventory control records and other organisational data
  • Assisted with the recruiting process
  • Managed the onboarding process for employees & contractors
  • Managed accounts payable and receivable processes, including invoicing clients, travel expense reconciliation, corporate credit card and bank account reconciliation
  • Assisted with the tender/panel submission process
  • Provided administrative support to the accounting department, including filing and data entry
  • Managed staff expense claims to ensure compliance with company policy before reimbursement approval
  • Responded promptly to inquiries from vendors regarding invoice statuses or payment issues
  • Conducted monthly reconciliation of bank accounts and credit card statements
  • Manage the Managing Partner's online diary and coordinate meetings and appointments
  • Organise domestic staff travel and accommodation
  • Organise and manage client functions, including catering
  • Maintain and update time management software about projects and staff.
  • Prepared and processed invoices, payments and bank deposits.

Project Support Administrator

Helmsman Services
01.2023 - 10.2023
  • Scheduled contractors for project-related activities such as training sessions or software installations
  • Managed multiple projects simultaneously while ensuring the highest quality standards were met
  • Proactively identified potential issues that could arise during the course of a project's lifecycle
  • Maintained a detailed tracking system for all tasks associated with each project to monitor milestones and deadlines
  • Developed and implemented project plans, monitored progress and adjusted resources as needed to ensure successful completion of projects
  • Facilitated communication between executive management, technical staff, customers, vendors and other stakeholders involved in the project life cycle
  • Developed strong relationships with clients, IT and contractors through excellent customer service skills
  • Generated weekly status reports outlining progress made on each active initiative
  • Built strong relationships with clients by providing timely responses to inquiries regarding their projects
  • Provided administrative support to the project team throughout all phases of the project life cycle
  • Liaised with the client IT team to resolve IT issues with the contractors to access the system
  • Accounts: Processed payroll for all staff members every month
  • Supported the external accountants
  • Handled ATO lodgments and payments
  • Contact clients and send reminders to ensure timely payments
  • Entered vendor invoices into the accounting systems and made payments
  • Reconciled bank accounts with the accounting system (Xero)
  • Managed/tracked annual & personal/carers leave
  • Lodged Payroll Tax.

Corporate Receptionist

Serviced Offices International
07.2006 - 06.2010
  • Secretarial support to clients
  • Serve as first point of contact by assisting customers, vendors and visitors
  • Greeting guests and customers with warmth and addressing any queries
  • Performing Reception / Concierge style tasks such as mail distribution (mail, fax, email), arranging transport and running errands
  • Coordinating and serving corporate lunches and events
  • Ensure the premises are immaculately presented and fully stocked at all times
  • Organising and maintaining diaries and making appointments
  • Arrange flights and accommodation
  • Answer busy switch, screen and direct calls appropriately
  • Organise furniture for new clients moving in and out
  • Liaising with clients, suppliers and other staff
  • All office maintenance and repairs, i.e
  • Lights, lifts, printers, faxes, etc
  • Look after the stationery, kitchen and drink stocktake
  • Organise a handyman, removalist and any other supplier for maintenance
  • Issuing and monitoring all security passes and office keys.

Education

Business of Administration Certificate III

TAFE
Meadowbank
12-2005

Skills

  • Verbal and Written Communication
  • Project support
  • Organisational skills
  • Attention to detail
  • Time management
  • Excellent customer service skills
  • Inbound and Outbound Calling
  • Data Entry
  • Customer Service

Certification

  • Business Administration Cert III - 2005
  • Working With Children Check

References

References available upon request

References

References available upon request.

Timeline

Admin and Accounts Assistant

Realserve
04.2024 - Current

Project Support Administrator

Helmsman Services
01.2023 - 10.2023

Office Administrator

Helmsman International Group
06.2010 - 10.2023

Corporate Receptionist

Serviced Offices International
07.2006 - 06.2010

Business of Administration Certificate III

TAFE

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SONIA WRIGLEY