Sonia Alejandra Ricaurte Sayago
Gold Coast,QUEENSLAND
Summary
Highly-qualified Housekeeping Supervisor 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Confident leader, motivates, trains and manages team to meet expectations every day.
Overview
8
8
years of professional experience
Work History
Head Housekeeping Supervisor
Artique Resort
03.2018 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Supervisor
Fresh Water Point Resort
08.2017 - 02.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Supervised team of housekeeping and janitorial workers to meet thehighest quality of cleanliness and safety standards.
Housekeeper
The Wave Hotel
05.2015 - 07.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Advance Diploma of Leadership And Management
Entrepreneur Education
Gold Coast, QLD01.2023
Diploma of Project Management
Interpreneur Education
Gold Coast, QLD11.2021
Advance Diploma in Event Management
Pacific Training Group
Gold Coast, QLD08.2020
Advance Diploma in Hospitality
Imagine Education Australia
Gold Coast, QLD02.2018
Certificate of Hospitality
Imagine Education Australia
Gold Coast, QLD02.2016
Tourist And Hospitality Management - Tourism And Hospitality
Fundation Universitario Los Libertadores
Bogota, D.C10.2013
Skills
- Problem Solving
- Team work/Team Coordination
- Leadership
- Professionalism and strong work ethics
- Team Guidance and Motivation
- Critical thinking
- Decision Making
- Good Time management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Housekeeping Supervisor
Artique Resort
03.2018 - Current
Housekeeping Supervisor
Fresh Water Point Resort
08.2017 - 02.2018
Housekeeper
The Wave Hotel
05.2015 - 07.2017
Advance Diploma of Leadership And Management
Entrepreneur Education
Diploma of Project Management
Interpreneur Education
Advance Diploma in Event Management
Pacific Training Group
Advance Diploma in Hospitality
Imagine Education Australia
Certificate of Hospitality
Imagine Education Australia
Tourist And Hospitality Management - Tourism And Hospitality
Fundation Universitario Los Libertadores
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