Sonia Cinicola
Kingsgrove,NSW
Summary
Administrative Support Professional with extensive experience in Logistics and Finance. Skilled in fast-paced environments requiring strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and committed to superior customer service and business success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NSW Credit Controller
DHL Express PTY LTD
06.2015 - Current
- Oversee daily cash transactions, ensuring accurate and timely processing of receipts, including handling high volumes of transactions
- Monitor daily credit card transactions to ensure accuracy and completeness
- Identify and investigate discrepancies or irregularities in payment activities
- Proactively follow up on declined credit card payments by contacting customers to address and resolve payment issues, ensuring successful transaction completion
- Ensure timely processing of credit card payments and refunds
- Monitor payment activities to ensure compliance with financial policies, detect fraud, and maintain accurate financial records
- Assist with internal and external audits related to cash management by providing necessary documentation and information
- Maintain detailed records of all transactions and investigations for audit purposes
- Prepare and submit regular reports on credit card payment activities
- Resolve payment disputes and refunds in a timely and professional manner
- Enter, update, and maintain accurate data in Excel spreadsheets
- Organize and categorize data for easy retrieval and analysis in group shared drive
- Ensure data integrity and consistency across all records
- Responsible for preparing, reviewing, and issuing tax invoices to customers
- Ensure all invoices meet the necessary legal requirements, including the inclusion of tax identification numbers, tax rates, and other mandatory information
- Responsible for re-weighing freight shipments and recalculating freight charges
- Communicate with customers regarding discrepancies in shipment weight, resulting in adjustment of freight charges
- Ensure recalculated charges comply with company policies, tariffs, and industry regulations
Data Entry Specialist
DHL Express PTY LTD
05.2006 - 06.2015
- Responsible for monitoring flight transit times, managing administrative tasks, and ensuring the accurate entry of logistics data
- Understand and follow commodity requirements for various countries
- Follow protocols for handling dangerous goods and toxic shipments in accordance with relevant regulations and safety standards
- Monitor flight transit times to ensure shipments are on schedule and address any delays or issues promptly
- Perform administrative tasks involving word processing and Excel data input
- Maintain accurate records and documentation for all logistics activities
- Liaise with customers to obtain missing information and necessary paperwork for customs clearance
- Understand and manage embargoed shipments, ensuring compliance with relevant regulations and guidelines
- Support logistics operations by providing timely and accurate information
Education
Certificate - Accounting
South Western Sydney Institute
01.2004
Skills
- Strong analytical and problem-solving skills
- Proficiency in payment processing systems and financial software
- Excellent attention to detail and accuracy
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Certification
- Dangerous Goods Awareness
- Data Protection
- Information Security Awareness
- Security Awareness Recertification
- Safety First Awareness
- Code of Conduct
- Medical Express Awareness
Timeline
NSW Credit Controller
DHL Express PTY LTD
06.2015 - Current
Data Entry Specialist
DHL Express PTY LTD
05.2006 - 06.2015
Certificate - Accounting
South Western Sydney Institute
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