Sonia Natalia Anggara
Alice Springs,NT
Summary
Reliable Pharmacy Assistant with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offer strong knowledge of medical terminology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
United Chemist
Alice Springs, NT
09.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Crew Member
McDonald's
Alice Springs, NT
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Store Manager
Balikado Houseware
Medan, North Sumatera, Indonesia
01.2021 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Purchasing Supervisor
Balikado Houseware
Medan, North Sumatera, Indonesia
07.2019 - 09.2022
- Monitored supplier performance metrics regularly to identify areas of improvement and maintain accountability standards.
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
- Maintained accurate documentation of all procurement activities, ensuring audit readiness at any given time.
- Provided guidance and support to junior team members, fostering professional growth and development in their procurement careers.
- Reduced company expenses with thorough vendor negotiations and securing favorable pricing terms.
- Sourced vendors, built relationships, and negotiated prices.
Accounts Payable Clerk
JW Marriott Hotel
Medan, North Sumatera, Indonesia
11.2018 - 06.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Finance Department Intern
JW Marriott Hotel
Medan, North Sumatera, Indonesia
07.2018 - 10.2018
- Assisted with account reviews and preparation for account reviews.
- Gained hands-on experience with various accounting software tools, increasing efficiency within the finance department workflow.
- Being exposed to different job desks such as purchasing officer, administrative, accounts payable, accounts receivable, internal audit in the department
- Contributing in learning and assisting day to day tasks
Internal Audit Intern
Le Meridien Hotel
Kuala Lumpur, Malaysia
01.2018 - 03.2018
- Conducted interviews with department heads to gather insights on functional operations, enhancing understanding of business processes for more effective audits.
- Developed strong working relationships with clients, fostering trust and open communication channels throughout the auditing process.
- Streamlined audit processes with the implementation of advanced software tools and data analytics techniques.
- Assisted in identifying areas of improvement by reviewing financial statements and operational procedures.
- Supported senior auditors in executing comprehensive audit programs, covering a wide range of business functions and operations.
- Demonstrated strong attention to detail while reviewing working papers, ensuring that all relevant information was accurately documented and supported by appropriate evidence.
Education
Bachelor of Arts - Accounting And Finance
Taylor University
Kuala Lumpur, Malaysia10.2018
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Medication Dispensing
- POS System Operation
- Drug Classification Knowledge
Certification
- First Aid Training - 06/03/2024
- Provide Basic Emergency Life Support- 06/03/2024
- Provide Cardiopulmonary Resuscitation- 06/03/2024
Languages
Chinese (Mandarin)
Elementary
Indonesian
Full Professional
Timeline
Pharmacy Assistant
United Chemist
09.2023 - Current
Crew Member
McDonald's
09.2023 - Current
Store Manager
Balikado Houseware
01.2021 - 09.2022
Purchasing Supervisor
Balikado Houseware
07.2019 - 09.2022
Accounts Payable Clerk
JW Marriott Hotel
11.2018 - 06.2019
Finance Department Intern
JW Marriott Hotel
07.2018 - 10.2018
Internal Audit Intern
Le Meridien Hotel
01.2018 - 03.2018
Bachelor of Arts - Accounting And Finance
Taylor University