Sonik Soni

• Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
• Providing Level1 to Level 3 support to clients.
• Provided customers with information about company offerings and answered questions about features, costs and delivery.
• Updated accounts, documents and reports with efficiency and accuracy.
• Developed and deepened client relationships to increase loyalty and brand engagement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Managed receptionist area by greeting visitors, responding to telephone and email Client Services Consultant Showing results.
• Achieved or exceeded sales and productivity benchmarks on consistent basis.
• Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
• Provided customers with information about company offerings and answered questions about features, costs and delivery.
• Updated accounts, documents and reports with efficiency and accuracy.
• Developed and deepened client relationships to increase loyalty and brand engagement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer calls and emails to answer questions about products and services.
• Introduced clients to available online resources and services to increase convenience.
• Managed master calendar by scheduling and confirming appointments.
• Communicated with clients regarding account services, statements, and balances.
• Managed receptionist area by greeting visitors, responding to telephone inquiries and providing information for in-person requests.
• Connected with clients through consultative sales strategies to understand and address requirements inquiries and providing information for in-person requests.
• Connected with clients through consultative sales strategies to understand and address requirements.

• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed and deepened client relationships to increase loyalty and brand engagement.
• Updated accounts, documents and reports with efficiency and accuracy.
• Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
• Achieved or exceeded sales and productivity benchmarks on consistent basis.
• Provided customers with information about company offerings and answered questions about features, costs and delivery.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Called existing and prospective customers to evaluate desires and offer Internet, Telephony and Cloud solution options.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Managed 100+ accounts and increased sales by 20%

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Operated RF scanners to track merchandise and verify contents of containers.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Prepared orders for shipment by picking, packing and labeling merchandise.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Conducted research to address shipping errors and packaging mistakes.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Sorted and delivered materials to different work areas and staff.
• Moved shipment materials to and from designated areas using lift and hand trucks.

• Coordinated installation of new users and relocations of existing users.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Worked closely with network administrators and server engineers to deliver quality service.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
• Researched and recommended network and data communications hardware and software.
• Set up networks and computers for business and residential customers.
• Installed and configured new devices and system components.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Maintained energy and enthusiasm in fast-paced environment.
• Delivered services to customer locations within specific timeframes.
• Drove operational improvements which resulted in savings and improved profit margins.
• Carried out day-to-day duties accurately and efficiently.
• Created plans and communicated deadlines to complete projects on time.
• Managed team of employees, overseeing hiring, training and professional growth of employees.

Handled high call volumes, ensuring timely and professional resolution of customer concerns.

Maintained customer data records, ensuring compliance with data protection policies.

Collaborated with service teams to enhance customer support processes and improve overall experience.

Consistently exceeded performance targets while maintaining a high level of service quality.