Sonika Kaushal
Pimpama,QLD
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at Shere Panjab Indian Restaurant. Excelled in team leadership and customer service, significantly improving the dining experience. Skilled in payment processing and fostering a culture of teamwork, demonstrating a strong work ethic and cultural sensitivity.
Overview
14
14
years of professional experience
Work History
Casual Childcare Educator
Randstad
03.2024 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Restaurant Manager
Shere Panjab Indian Restaurant
10.2024 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
Lead Educator
Arden Early Learning
05.2023 - 07.2024
- Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom
- Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
- Managed classroom effectively to maximize instructional time, ensuring an optimal learning environment for all children.
- Collaborated with colleagues to create interdisciplinary units, enhancing students'' critical thinking skills across multiple subjects.
Restaurant Manager
Family Businesses
03.2011 - 11.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Diploma in Early Childhood Education And Care - Education
Kool Kids
Gold Coast, QLD07-2016
Skills
- Customer service
- Practical Learning
- Payment processing
- Documentation
- Strong work ethic
- CPR and first aid
- Friendly and likeable
- Efficient under pressure
- Cultural sensitivity
- Billing
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
Shere Panjab Indian Restaurant
10.2024 - 02.2025
Casual Childcare Educator
Randstad
03.2024 - Current
Lead Educator
Arden Early Learning
05.2023 - 07.2024
Restaurant Manager
Family Businesses
03.2011 - 11.2020
Diploma in Early Childhood Education And Care - Education
Kool Kids