Sonika Kumar
Capalaba,QLD
Summary
Confident and professional Business Owner/ Customer Service Co-ordinator/ Administrator along with communication and problem-solving skills to contribute for efficient functioning of the company. Work well under pressure while multi - tasking in a fast paced environment. Seeking to apply my abilities to a position in which I can excel my skills and achieve goals of the company. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Freight Office Administrator
Team Global Express
Berrinba , QLD
08.2023 - Current
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- High-volume data entry.
- Manifesting paperwork for drivers in a timely manner.
- Filing and scanning of documents.
- Communicating with supervisors to ensure freight is loaded correctly.
- Data entering of Dangerous Goods items
- Training new staff to meet the requirements.
BUSINESS OWNER
SK BEAUTY & SKIN
Capalaba , QLD
08.2022 - 08.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Implemented successful business strategies to increase revenue and target new markets.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Updated website content regularly according to current trends within target markets.
- Determined pricing for products or services based on costs and competition.
CUSTOMER SERVICE CO-ORDINATOR/ADMINISTRATOR
APEC CABLES
Crestmead, QLD
03.2021 - 06.2021
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Monitored documentation procedures to maintain consistent policies and current records.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Explained benefits, features, and recommendations to maximize client retention.
- Developed relationships with customers to ensure satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured that all customer inquiries were responded to in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Tracked orders from placement through delivery and follow-up as needed.
FRIEGHT OFFICE CLERK
TOLL NQX (Intermodal & Specialized)
Karawatha , QLD
08.2018 - 12.2020
- Performed data entry tasks into various databases as needed.
- Delivered messages and ran errands.
- Assisted with the preparation of presentations by gathering data from various sources.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Developed strong relationships with clients through excellent customer service skills.
- Processed incoming and outgoing mail daily.
- Entered data in a timely manner.
- Trained new staff members
RETAILS SALES ASSISTANT
COSTCUTTERS (DISCOUNT STORE)
Capalaba , QLD
10.2014 - 08.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Answered store and merchandise questions and led customers to wanted items.
- Created price tags and merchandise signs for new items.
- Operated the cash register, accepted payment, and issued receipts.
- Assisted in setting up displays for promotional items.
- Resolved customer complaints in a professional manner.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Education
Diploma of Beauty Therapy - Screen Media and Makeup
French Beauty Academy
Brisbane01.2022
Bachelor of Business - Marketing and Management
Griffith University
01.2017
Queensland Certificate of Education - OP level of Education
Capalaba State College
Capalaba01.2013
Skills
- File organization
- Schedule and calendar management
- Event planning
- Office supply management
- Document scanning
- Word processing
- Data entry
- Customer service
- Organizational skills
- Communication skills
- Understanding clients and customers
- Reliable
- Punctual
- Eager to learn new things and grow within an organization
- Strong work ethic
- POS system operation
- Teamwork and collaboration
References
- Nora Pihema, Supervisor, Team Global Express, 0402 763 879, nora.pihema@teamglobalexp.com
- Stephanie Erasmus, Deputy Principal, French Beauty Academy, 0406 155 579, stephaniee@thefrench.edu.au
Professionaldevelopmenttraining
- Fire Warden Training
- Toll Works System
- ILFT System
- QAD Systems
- Toll Connect Systems
Communityvolunteer
Vice President, Fijian Soccer Club, Host Fundraising Events, Advertise events
Timeline
Freight Office Administrator
Team Global Express
08.2023 - Current
BUSINESS OWNER
SK BEAUTY & SKIN
08.2022 - 08.2024
CUSTOMER SERVICE CO-ORDINATOR/ADMINISTRATOR
APEC CABLES
03.2021 - 06.2021
FRIEGHT OFFICE CLERK
TOLL NQX (Intermodal & Specialized)
08.2018 - 12.2020
RETAILS SALES ASSISTANT
COSTCUTTERS (DISCOUNT STORE)
10.2014 - 08.2018
Diploma of Beauty Therapy - Screen Media and Makeup
French Beauty Academy
Bachelor of Business - Marketing and Management
Griffith University
Queensland Certificate of Education - OP level of Education
Capalaba State College