Summary
Overview
Work History
Education
Skills
References
Professionaldevelopmenttraining
Communityvolunteer
Timeline
Generic
Sonika Kumar

Sonika Kumar

Capalaba,QLD

Summary

Confident and professional Business Owner/ Customer Service Co-ordinator/ Administrator along with communication and problem-solving skills to contribute for efficient functioning of the company. Work well under pressure while multi - tasking in a fast paced environment. Seeking to apply my abilities to a position in which I can excel my skills and achieve goals of the company. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Freight Office Administrator

Team Global Express
Berrinba , QLD
08.2023 - Current
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Resolved any issues that arose during the freight forwarding process in a timely manner.
  • High-volume data entry.
  • Manifesting paperwork for drivers in a timely manner.
  • Filing and scanning of documents.
  • Communicating with supervisors to ensure freight is loaded correctly.
  • Data entering of Dangerous Goods items
  • Training new staff to meet the requirements.

BUSINESS OWNER

SK BEAUTY & SKIN
Capalaba , QLD
08.2022 - 08.2024
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Updated website content regularly according to current trends within target markets.
  • Determined pricing for products or services based on costs and competition.

CUSTOMER SERVICE CO-ORDINATOR/ADMINISTRATOR

APEC CABLES
Crestmead, QLD
03.2021 - 06.2021
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Developed relationships with customers to ensure satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Tracked orders from placement through delivery and follow-up as needed.

FRIEGHT OFFICE CLERK

TOLL NQX (Intermodal & Specialized)
Karawatha , QLD
08.2018 - 12.2020
  • Performed data entry tasks into various databases as needed.
  • Delivered messages and ran errands.
  • Assisted with the preparation of presentations by gathering data from various sources.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Developed strong relationships with clients through excellent customer service skills.
  • Processed incoming and outgoing mail daily.
  • Entered data in a timely manner.
  • Trained new staff members

RETAILS SALES ASSISTANT

COSTCUTTERS (DISCOUNT STORE)
Capalaba , QLD
10.2014 - 08.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Answered store and merchandise questions and led customers to wanted items.
  • Created price tags and merchandise signs for new items.
  • Operated the cash register, accepted payment, and issued receipts.
  • Assisted in setting up displays for promotional items.
  • Resolved customer complaints in a professional manner.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.

Education

Diploma of Beauty Therapy - Screen Media and Makeup

French Beauty Academy
Brisbane
01.2022

Bachelor of Business - Marketing and Management

Griffith University
01.2017

Queensland Certificate of Education - OP level of Education

Capalaba State College
Capalaba
01.2013

Skills

  • File organization
  • Schedule and calendar management
  • Event planning
  • Office supply management
  • Document scanning
  • Word processing
  • Data entry
  • Customer service
  • Organizational skills
  • Communication skills
  • Understanding clients and customers
  • Reliable
  • Punctual
  • Eager to learn new things and grow within an organization
  • Strong work ethic
  • POS system operation
  • Teamwork and collaboration

References

  • Nora Pihema, Supervisor, Team Global Express, 0402 763 879, nora.pihema@teamglobalexp.com
  • Stephanie Erasmus, Deputy Principal, French Beauty Academy, 0406 155 579, stephaniee@thefrench.edu.au

Professionaldevelopmenttraining

  • Fire Warden Training
  • Toll Works System
  • ILFT System
  • QAD Systems
  • Toll Connect Systems

Communityvolunteer

Vice President, Fijian Soccer Club, Host Fundraising Events, Advertise events

Timeline

Freight Office Administrator

Team Global Express
08.2023 - Current

BUSINESS OWNER

SK BEAUTY & SKIN
08.2022 - 08.2024

CUSTOMER SERVICE CO-ORDINATOR/ADMINISTRATOR

APEC CABLES
03.2021 - 06.2021

FRIEGHT OFFICE CLERK

TOLL NQX (Intermodal & Specialized)
08.2018 - 12.2020

RETAILS SALES ASSISTANT

COSTCUTTERS (DISCOUNT STORE)
10.2014 - 08.2018

Diploma of Beauty Therapy - Screen Media and Makeup

French Beauty Academy

Bachelor of Business - Marketing and Management

Griffith University

Queensland Certificate of Education - OP level of Education

Capalaba State College
Sonika Kumar