Sonika Singh
Sydney,NSW
Summary
Experienced Operations Manager adept at streamlining processes, overseeing teams, and managing business operations. Strengths include strategic planning, team leadership, and workflow coordination that contribute to improved operational efficiency. Known for strong problem-solving skills and ability to make critical decisions under pressure. Proven success in previous roles includes significantly improving operational workflows and enhancing team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Rostering (secondment)
Challenger Security
01.2025 - Current
- Workforce Planning & Scheduling - Develop, manage, and optimize staff schedules to ensure adequate coverage while balancing operational demands and employee availability.
- Implement cost-effective rostering strategies to maximize productivity, while minimizing labor costs and overtime expenses.
- Develop and implement scheduling policies and best practices to improve workflow, and ensure consistency across teams.
- Conduct regular audits of workforce data to identify inefficiencies, recommend improvements, and enhance scheduling accuracy.
- Lead initiatives to improve employee engagement and satisfaction by creating fair and balanced schedules that support work-life balance.
Junior Operations Manager
Challenger Security
05.2023 - Current
- Report to Senior Operations Manager.
- Oversee security operations and lead security teams across high-end luxury retail stores.
- Recruit, onboard, train, mentor, and coach security officers, fostering a highly skilled and professional workforce, capable of delivering exceptional service.
- Develop, train, and support supervisors in effectively managing their respective teams, ensuring operational efficiency, and adherence to security protocols.
- Ensure all security personnel comply with company policies, industry regulations, and standard operating procedures to maintain high security standards.
- Design, implement, and maintain cost-effective rosters, optimizing workforce allocation within a dedicated portfolio of clients, while balancing operational needs and budget constraints.
- Oversee workforce planning, coordination, leave management, and scheduling, ensuring seamless operations while preparing accurate timesheets for payroll processing.
- Conduct Cash-in-Transit (CIT) operations as required, ensuring secure handling, transport, and delivery of valuable assets.
- Monitor security performance, conduct audits, and implement improvements to enhance efficiency, mitigate risks, and uphold service excellence.
- Collaborate with stakeholders, clients, and management to address security concerns, provide strategic recommendations, and maintain strong professional relationships.
- Lead incident response efforts, investigate security breaches, and implement corrective actions to prevent future occurrences.
Security Officer
G4S Custodial Services
02.2022 - Current
- Location - Long Bay Forensic Hospital
- Supporting the NSW Department of Justice Health by providing security services at the Long Bay Forensic Facility.
- Security management of the entry and egress of the site for Patients, Staff, Visitors and Contracted Service Providers.
- Management of the Security Management Systems, including CCTV, two-way radio, and duress system.
- Conduct patrols in line with policies & procedures, identifying and reporting security, safety & facility related issues.
- Providing security escorts by company vehicle
- Long Bay Forensic Hospital
NOC Control Room Operator(2IC)
Southern Cross Protection
11.2021 - 04.2023
- Company Overview: 24x7 Incident Response Centre
- Handle incoming calls from internal and external stakeholders, and respond to their needs in a timely manner.
- Ensure positive interaction with all internal stakeholders, such as State Operations Managers, Client Service Managers, and the Central Rostering Team.
- Coordinating alarm responses with our patrol fleet.
- Supporting the welfare of patrol officers and adhoc guards on duty, processing welfare and duress events.
- Booking/rostering ad hoc static guards, lock-ups, regular patrol, escort, and covering drop shifts after hours.
- Report writing upon confirmation of genuine security events, i.e., break and enter, duress activation.
- Answer after-hours calls on behalf of the City of Darwin, escalating incidents to Darwin Rangers and on-call officers.
- 24/7 Incident Response Center
Control Room Operator
WILSON SECURITY
02.2021 - 11.2021
- Location - WESTPAC SECURITY CONTROL CENTRE
- Security operations for retail and corporate Westpac locations nationally.
- 24/7 monitoring of network alarm systems/ CCTVs. Monitoring central alarm systems for fire, intrusion, and Duress alarms.
- Helpdesk support for Retail branches and corporate Westpac. Answer and respond to phone inquiries and radio communications relating to Branch/Corporate security and emergency or crisis situations.
- Assured Westpac employees' well Being during Duress activation.
- Liaise with external agencies such as ATM crew/Prosegur, Facilities Management, Paramedic, Fire, Ambulance, and the Police to handle critical incidents.
- Manage the repairs, installation and maintenance of security equipment, CCTV, safes/ATMs, strongrooms, and Alarms.
- Troubleshoot systems remotely to assist Staff, Contractors, Guards with resetting and bypassing Alarm systems.
- Maintain strict confidentiality by obtaining passwords and following security procedures.
- Monitor all international incidents and other travel warnings. Contact overseas business travellers to confirm their wellbeing and safety.
- Operate SMS and alert system to alert stakeholders, Management about branch or ATM network incident.
- Other ad hoc Administration tasks as required.
- WESTPAC SECURITY CONTROL CENTRE
Administration Assistant
WILSON SECURITY
05.2020 - 02.2021
- Location- WESTPAC PLACE HQ
- Undertake/Controlling a broad range of Westpac building access across Australia, Fiji, PNG.
- Process data using internal facilities/ security management.
- Site security, issue of Keys, access cards, ID cards, guest pass & contractors register.
- Answering inbound phone calls and liaising with Westpac employees.
- Assist employees with online application and platform navigation.
- Generate reports and correspondence as directed.
- Dealing with complaints; prioritizing conflicting needs and escalating as required.
- Responding to emails in timely & professional manner.
- Raise technical issues with IT.
- Follow communication and access control policies and security protocols applying to confidential information.
- Oversee and coordinate the delivery of administrative & support services.
- Analyse security access situations and respond quickly with appropriate action.
- Proficiently working with MS Office.
- Other ad hoc Administration tasks as required.
- WESTPAC PLACE HQ
Certification
- Prince2 Certified
- Certificate 2 & 3 Security Operations
- Cert IV & Diploma Work Health & Safety
References
Upon request.
Timeline
Assistant Manager - Rostering (secondment)
Challenger Security
01.2025 - Current
Junior Operations Manager
Challenger Security
05.2023 - Current
Security Officer
G4S Custodial Services
02.2022 - Current
NOC Control Room Operator(2IC)
Southern Cross Protection
11.2021 - 04.2023
Control Room Operator
WILSON SECURITY
02.2021 - 11.2021
Administration Assistant
WILSON SECURITY
05.2020 - 02.2021
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