Sonika Singh

• Event Coordination and Planning: Plan and coordinate security requirements for events, including staff inductions, on-site planning, and uniform compliance. Conduct event-specific risk assessments, implementing necessary safety measures and reporting potential risks to management.
• Training and Development: Facilitate training and development for Security Officers, ensuring they are well-prepared and informed about site-specific/Event requirements and behavioural standards. Support the induction of new staff members, reinforcing policies, procedures, and expectations to align with Challenger Security’s standards.
• Strategic Workforce Planning and Scheduling: Lead the development and continuous refinement of workforce plans and scheduling frameworks to ensure optimal staffing levels across all operational areas. Leverage data-driven insights to align employee availability with business demand, minimize labor costs, and enhance service delivery. Collaborate closely with department heads and HR to forecast workforce needs, address skill gaps, manage peak periods, and support employee work-life balance. Utilize advanced scheduling tools and workforce analytics to drive efficiency, adaptability, and long-term workforce sustainability.
• Resource Planning and Contingency Management: Ensure contingency plans are in place and operational for resource shortages, both planned and unplanned, to maintain service continuity.
• Develop and implement scheduling policies and best practices to improve workflow, and ensure consistency across teams.
• Conduct regular audits of workforce data to identify inefficiencies, recommend improvements, and enhance scheduling accuracy.
• Lead initiatives to improve employee engagement and satisfaction by creating fair and balanced schedules that support work-life balance.

• Location: Long Bay Forensic Hospital.
• Provide comprehensive security support to the NSW Department of Justice Health at the Long Bay Forensic Facility, ensuring a safe and controlled environment for patients, staff, visitors, and contractors.
• Oversee and manage site access control, including the secure entry and exit of all individuals and vehicles, in accordance with departmental protocols.
• Administer and maintain the facility’s Security Management Systems, including CCTV surveillance, two-way radio communications, and duress alarm systems, ensuring operational readiness at all times.
• Conduct regular security patrols in alignment with established policies and procedures, proactively identifying and reporting safety, security, and facility-related issues.
• Security escort services using company vehicles, supporting the secure movement of individuals.
• Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.

• Report to Senior Operations Manager.
• Oversee security operations and lead security teams across high-end luxury retail stores.

Training & Development

• Recruit, onboard, train, mentor, and coach security officers, fostering a highly skilled and professional workforce, capable of delivering exceptional service.
• Develop, train, and support supervisors in effectively managing their respective teams, ensuring operational efficiency, and adherence to security protocols.

People Management : Resource Allocation & Deployment

• Oversee resource allocation to ensure efficient staffing and equipment readiness for both routine and event operations.
• Design, implement, and maintain cost-effective rosters, optimizing workforce allocation within a dedicated portfolio of clients, while balancing operational needs and budget constraints.
• Oversee workforce planning, coordination, leave management, and scheduling, ensuring seamless operations while preparing accurate timesheets for payroll processing.

Team Support and Guidance

• Provide ongoing advice, support, and guidance to site supervisors and their teams, fostering a collaborative and responsive work environment.

Performance and Compliance Management

• Build a strong, high-performing work culture that prioritises adherence to Challenger and client policies, procedures, and standards.

• Conduct performance appraisals, implementing corrective or re-alignment strategies as needed to maintain high standards.

• Promote and maintain a high standard of safety awareness within the team, ensuring compliance with safe work practices.

Compliance and Standards Adherence

• Ensure all security personnel operate in compliance with Challenger Security policies, site specific guidelines, and industry regulations.

• Conduct routine audits of operations, reporting any discrepancies and implementing corrective actions when needed.

• Monitor security performance, conduct audits, and implement improvements to enhance efficiency, mitigate risks, and uphold service excellence.
• Collaborate with stakeholders, clients, and management to address security concerns, provide strategic recommendations, and maintain strong professional relationships.
• Lead incident response efforts, investigate security breaches, and implement corrective actions to prevent future occurrences.

Conduct Cash-in-Transit (CIT) operations as required, ensuring secure handling, transport, and delivery of valuable assets.

The 24/7 Incident Response/National Control Centre serves as a critical communication and coordination hub, managing real-time security operations, and supporting frontline personnel across the country.

• Respond promptly and professionally to incoming calls from both internal and external stakeholders, ensuring timely resolution of inquiries and incidents.
• Foster effective communication and collaboration with internal stakeholders, including State Operations Managers, Client Service Managers, and the Central Rostering Team.
• Coordinate alarm responses in real time by dispatching and guiding patrol units, ensuring efficient incident resolution.
• Monitor and support the welfare of patrol officers and ad hoc guards, including managing welfare checks, and responding to duress alarms.
• Manage after-hours rostering and deployment of static guards, lockups, regular patrols, escorts, and emergency coverage for unplanned shift vacancies.
• Compile detailed incident reports following confirmed security events, such as break-ins, duress activations, and other high-priority occurrences.
• Provide logistical and operational assistance to patrol vehicles experiencing breakdowns or mechanical issues, ensuring minimal disruption to field operations.
• Act as the first point of contact for after-hours calls on behalf of the City of Darwin, escalating matters appropriately to Darwin Rangers, and on-call personnel.

Location: Westpac Security Control Centre.

As part of the national 24/7 Security Operations Centre, responsible for the safety and security of Westpac's retail branches, corporate offices, and ATM network across Australia.

• Monitor and respond to nationwide alarm and CCTV systems in real time, including intrusion, fire, duress, and equipment tampering alerts, ensuring timely incident resolution and escalation as needed.
• Provide 24/7 helpdesk and operational support to retail branches and corporate offices, answering phone and radio inquiries related to security, safety, and crisis management.
• Respond to duress activations, verifying the safety and well-being of Westpac employees, and initiating emergency protocols when required.
• Coordinate with external service providers, such as Prosegur (ATM crews), facilities maintenance teams, paramedics, fire services, ambulances, and police, to effectively manage security breaches, emergencies, and critical incidents.
• Manage the scheduling and oversight of repairs, installations, and maintenance for physical security infrastructure, including alarms, CCTV systems, safes, strongrooms, and ATMs.
• Provide remote technical troubleshooting for staff, security guards, and contractors—assisting with alarm resets, bypasses, and system faults to maintain operational continuity.
• Ensure strict adherence to security protocols, including password verification, identity checks, and information confidentiality, in all interactions.
• Monitor global events and travel advisories that may impact Westpac employees, and initiate contact with international business travelers to confirm their safety and provide assistance as required.
• Operate SMS alert and internal notification systems to inform stakeholders and senior management of real-time incidents affecting branches, ATMs, or infrastructure.
• Perform various administrative and reporting tasks, supporting broader security operations, and ensuring compliance with corporate standards and regulatory requirements.

Location: Westpac Place HQ.

Responsible for managing and supporting a wide range of access control and security administration functions across Westpac’s facilities in Australia, Fiji, and Papua New Guinea.

• Administer and oversee building access control systems across multiple sites, including issuing and managing physical keys, ID badges, access cards, guest passes, and contractor registrations, in line with security protocols.
• Utilize internal security and facilities management platforms to process access data, monitor user activity, and maintain accurate records of employee, contractor, and visitor access.
• Serve as a central point of contact for access-related inquiries, handling inbound phone calls and emails professionally and efficiently, while providing timely resolutions to access and security concerns.
• Assist employees in navigating online access request systems and internal platforms, providing guidance and support throughout the application process.
• Prepare and generate reports, correspondence, and documentation as required by management, ensuring high levels of accuracy and compliance with corporate standards.
• Address and resolve complaints and access issues, prioritizing requests, balancing conflicting needs, and escalating matters to relevant departments when necessary.
• Raise technical issues to IT support, ensuring rapid resolution, and minimal disruption to day-to-day operations.
• Ensure strict adherence to communication protocols and access control policies, particularly when handling confidential or sensitive information.
• Coordinate and support the delivery of a range of administrative services, ensuring seamless facility and security operations.
• Analyze complex access-related situations, and make informed, real-time decisions to ensure the safety, security, and continuity of operations.
• Proficiently use the Microsoft Office Suite and internal systems to manage administrative tasks, record-keeping, and reporting functions.
• Perform various ad hoc administrative duties to support the broader team and operational needs.