Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonika Sonika

Springvale,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Baker

Sonika
02.2022 - 01.2023
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.

Hotel Receptionist

Lalit Ashok Hotel
06.2016 - 11.2018
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Prepared weekly employee work schedules for team members.

Education

Bachelor Of Hospitality - Hotel Management

Little Flower Convent School
IHM University
08.2017

Skills

  • Time Management
  • Adaptive and Creative
  • Weights and Measurements
  • Holiday Baking
  • World Cuisine Knowledge
  • Icings and Fondant

Languages

English hindi punjabi
Professional Working

Timeline

Baker

Sonika
02.2022 - 01.2023

Hotel Receptionist

Lalit Ashok Hotel
06.2016 - 11.2018

Bachelor Of Hospitality - Hotel Management

Little Flower Convent School

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Sonika Sonika