Sonita Rai
Darwin,NT
Summary
Friendly and reliable individual skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Hilton Garden Inn Hotel
02.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Monitored dining room and bar areas for signs of overcrowding.
- Trained new staff members on company policies and procedures.
Sales Assistant
The Fashion Valley
11.2022 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Used in-store system to locate inventory and place special orders for customers.
FOH Team Member
The Groove Train
09.2022 - 03.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Receptionist
NB Automotive
08.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Waitress
Big Belly Asian Restaurant
03.2019 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Masters in Professional Aacounting - Accounting
Melbourne Institute of Technology
Melbourne12.2021
Skills
- Phone Orders
- Display Building
- Portion Control
- Shift Checklists
- Food and Beverage Preparation
- Inventory Management
- Cash Register Operations
Languages
Nepali
Full Professional
hindi
Limited Working
Timeline
Food and Beverage Attendant
Hilton Garden Inn Hotel
02.2023 - Current
Sales Assistant
The Fashion Valley
11.2022 - 03.2023
FOH Team Member
The Groove Train
09.2022 - 03.2023
Receptionist
NB Automotive
08.2022 - 02.2023
Waitress
Big Belly Asian Restaurant
03.2019 - 02.2020
Masters in Professional Aacounting - Accounting
Melbourne Institute of Technology
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