Sonita Sopheap
Cabramatta
Summary
Dynamic hospitality professional with extensive experience at Kinset, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in maintaining dining area cleanliness and efficiency, ensuring a welcoming environment for patrons. Committed to delivering high-quality service in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Kinset
10.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely order delivery.
- Upsold menu items to enhance guest experience and satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Able to help with the bar area as well, just doing cold beverages and preparing the coffee shot (note the main barista); 6 months of experience.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Floor Staff Member
McDonald
11.2023 - 06.2024
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members during peak hours to ensure smooth operations.
- Prepared food items according to safety and quality standards.
- Collaborated with staff to enhance service delivery and customer satisfaction.
Shop Worker
Brown Coffee
05.2020 - 06.2022
- Delivered high-quality customer service
- Accurately input customers' orders into POS system collect and process payments
- Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products.
- Able to help with cold drinks, beverage
- Prepared shot coffee for main barista
- Maintained cleanliness and organization of workspace to support efficient operations.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness of store floor, displays and counters in accordance with health regulations.
Education
Bachelor of Applied Finance - Finance and Banking
Macquarie University
Sydney, Australia01.2026
High School Diploma - undefined
AIS High School
Cambodia10.2022
Skills
- Communication
- Customer Service
- Time Management
- Personal management
- Creative innovation
- Team collaboration
- Dining area maintenance
- Hospitality and accommodation
- Food running
Certification
- High-school diploma, Cambodia
- Programming Languages, English, Khmer
LANGUAGES
English
Khmer
Timeline
Floor Staff Member
McDonald
11.2023 - 06.2024
Waitress
Kinset
10.2023 - Current
Shop Worker
Brown Coffee
05.2020 - 06.2022
High School Diploma - undefined
AIS High School
Bachelor of Applied Finance - Finance and Banking
Macquarie University
AWARDS AND CHARITY
Vice-Chancellor's International Scholarship, Macquarie University, 2023-2027, High School 2nd Medal, Second Place in Historical and Civilization, 2022, Sell Food For Charity