Soniya Gurung
Sydney,NSW
Summary
Dynamic professional with a proven track record at Empire Hospitality, excelling in team leadership and operational efficiency. A friendly and detail-oriented individual, skilled in time management and effective communication, who has successfully increased team productivity through strategic workflow enhancements. Committed to fostering a collaborative environment while ensuring high standards of service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Qantas Domestic T3
03.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Supervisor
Empire Hospitality
05.2019 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed the team by assigning tasks, scheduling shifts and ensuring efficient workflow.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Information System - Information Technology
Holmes Institute
Sydney, NSW11-2025
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney, NSW04-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Accomplishments
- Supervised team of 50 staff members.
- Promoted to Supervisor after 6 months.
- Won the Heartist (Employee of the month) in 5 months.
Certification
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- First Aid/CPR/AED Certification - American Red Cross.
Languages
English
Full Professional
Hindi
Full Professional
Chinese
Limited Working
Nepali
Native or Bilingual
Timeline
Barista
Qantas Domestic T3
03.2022 - Current
Supervisor
Empire Hospitality
05.2019 - 07.2021
Master of Information System - Information Technology
Holmes Institute
Bachelor of Information Technology - Information Technology
King's Own Institute
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