Soniya Pun

Display during my time at The Social Hotel Sydney a track record of improving client satisfaction and optimising processes. shown exceptional interpersonal and point-of-sale skills, leading to notable enhancements in both visitor satisfaction and operational effectiveness. My ability to adapt and my acute knowledge of food safety highlight my capacity to perform well under pressure.

Knowledgeable about overseeing cafe operations, such as food production and customer service. makes use of multitasking skills to guarantee efficient operations and satisfied clients. ability to manage a variety of duties well while keeping a workspace tidy and orderly.

• Obtained favourable feedback from clients on a regular basis, attaining a 95% average customer satisfaction rating.
• 20% less service time and workflow optimisation resulted in increased efficiency during peak hours.
• Successfully increased daily revenue by 10% over three months by upselling menu items.
• coached and trained new hires, which enhanced team productivity and expedited onboarding.
• Personalised recommendations for nearby activities and outstanding customer service resulted in a 30% increase in positive guest evaluations.
• Oversaw front desk operations during the busiest travel seasons, ensuring a 100% accuracy rate for check-in and check-out.
• 90% of guests were satisfied as a result of prompt resolution of their concerns and grievances.

Certificate IV in Accounting and Bookkeeping (2022-2023)

Diploma of Accounting (2023-2024)