SONIYA TAMANG
Ripley
Summary
Detail-oriented hospitality and finance professional excelling in guest relations, financial transactions, and administrative support. Demonstrates strong organizational skills and adaptability in fast-paced environments while ensuring compliance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Accounts Payable Officer
Bawinanga Aboriginal Corporation
Darwin
01.2022 - 08.2025
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- Daily exposure to Accounting software such as Reckon, Xero.
- Recording the Supplier invoices and Coding the expenses to correct code and projects, grants
- Work cooperatively with the accounts team, and for the business, to meet operational and team objectives.
- Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; with remittance attached and generally responding to all vendor inquiries regarding finance.
- Reconciled accounts, managed audits, resolving disputes or outstanding transactions and maintaining historical records.
- Handling and recording the Petty Cash In and Out and Reconciliation of the cash.
- Handling phone calls and emails and providing excellent customer service.
- Improved cash flow management by monitoring aging reports and prioritizing payments based on due dates and discount opportunities.
- Positively interacted and maintain relationships with all partners, employees and customers using exemplary communication and interpersonal talents.
- Contributed to audit preparation by gathering documentation, providing explanations, and implementing corrective actions as needed.
- Managed accurate and timely processing of over 100 invoices per week and artists payments.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Any other ad hoc duties as directed by the Accountant, that are within the capabilities.
Front Desk Guest Service Agent
Hudson Apartment
Berrimah
08.2021 - 07.2022
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction
- Oversaw daily front desk operations while ensuring hospitality standards compliance
- Trained new staff on front desk procedures and service protocols
- Handled reservations via phone, in person, and computer systems
- Collected room deposits, fees, and payments; balanced cash drawer daily
- Answered multi-line phone systems and responded promptly to guest inquiries
- Coordinated with housekeeping and maintenance to ensure room readiness
- Organized guest transportation and resolved service issues promptly
- Maintained confidentiality of sensitive guest information
- Conducted inventory checks and maintained front desk supplies
- Utilized property management software for reservations and recordkeeping
- Ran daily reports and ensured account balances were accurate
Retail Assistant
Bawinanga Aboriginal Corporation
Maningrida
07.2020 - 07.2021
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized stock.
- Supported promotional events by setting up displays and signage.
- Resolved customer complaints promptly and professionally.
- Trained new staff on store policies and procedures effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection, answered queries and provided advice.
- Answered phones promptly and directed calls appropriately.
- Processed merchandise returns and exchanges for customers to refund payments.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Online Shopper
Coles Group
Sydney
01.2018 - 01.2020
- Accurately picked and packed customer online orders to meet strict timeframes and quality standards
- Answering phone calls when customer are ready to click and collect their orders
- Ensured products were carefully handled and packed to maintain quality during delivery
- Checked product availability and substituted items when necessary, following customer preferences
- Maintained cleanliness and organization of the picking area and stockroom
- Operated handheld scanning devices and followed picking route efficiently
- Followed all health, safety, and hygiene protocols, including safe food handling
- Collaborated with team members and store departments to fulfil orders on time
- Provided excellent customer service and supported in-store customers when required
- Reported out-of-stock items or stock discrepancies to management
- Worked early morning shifts and adhered to time-sensitive deadlines with minimal supervision
- Assisted with shelves filling with stocks when required
Office Coordinator
Mercure Central Sydney, Global Hospitality Solutions
NSW
07.2017 - 05.2019
- Used software OPERA on a daily basis.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Data entry work.
- Guided team members to minimize delays and maintained high-quality daily production.
- Developed and implemented successful customer relations strategies, opening up communication.
- Completed quarterly employee performance evaluations to identify deficiencies and recommended improvement strategies.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
- Answered and managed incoming and outgoing calls & emails while recording accurate messages for distribution to office staff.
Education
Bachelor of Professional Accounting - Accounting
Holmes Institute
SydneyBiology, Science
Apex Academy
Bachelor Of Business - International Hotel Management
Le Cordon Bleu
SydneySkills
- Good telephone etiquette
- Computer skills including Microsoft Word
- Excel
- Office 365
- Active Listening skills
- Strong organizational skills
- WHS Knowledge
- Leadership
- Interpersonal communication
- Accounting Software proficiency
- Accounts receivable and payable
- Fixed asset management
- General ledger entry
- Financial statement preparation
- Data entry
- Proactive and Self-motivated
- Customer relations
- Bookkeeping support
- Flexible & Adaptable
- Hotel and hospitality knowledge
- Multitasking abilities
- Precision and accuracy
- Quick Learner
Availability
Full Time (Mon-Sun)
References
Gary Williamson, Operation Manager, 0423765718, BAC
Timeline
Accounts Payable Officer
Bawinanga Aboriginal Corporation
01.2022 - 08.2025
Front Desk Guest Service Agent
Hudson Apartment
08.2021 - 07.2022
Retail Assistant
Bawinanga Aboriginal Corporation
07.2020 - 07.2021
Online Shopper
Coles Group
01.2018 - 01.2020
Office Coordinator
Mercure Central Sydney, Global Hospitality Solutions
07.2017 - 05.2019
Bachelor of Professional Accounting - Accounting
Holmes Institute
Biology, Science
Apex Academy
Bachelor Of Business - International Hotel Management
Le Cordon Bleu