SONIYAA ARRASAPPAN
Brisbane
Summary
With extensive experience in Administration, Support Coordination, Youth Work, Disability Support, Hospitality Management, and Human Resources, I bring a unique and comprehensive skill set to any role. My adaptability, drive, and genuine passion for making a positive impact set me apart. I excel in dynamic environments, collaborate effectively with diverse teams, and consistently deliver outstanding results. I am excited to leverage my skills and contribute to the success of your organization while continuing to make a meaningful difference in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR MANAGER
Amma’s Care Services
07.2024 - Current
- Successfully developed and implemented HR policies and procedures to align with organizational goals and compliance requirements
- Managed full-cycle recruitment, onboarding, and talent management processes, ensuring a seamless employee experience
- Led performance management initiatives, including appraisals, feedback sessions, and career development planning
- Oversaw employee relations, addressing workplace conflicts, grievances, and disciplinary actions with tact and confidentiality
- Designed and executed training programs to enhance employee skills, engagement, and retention rates
- Ensured compliance with workplace health and safety regulations and the NDIS code of conduct, fostering a secure and productive environment
- Managed payroll processing and employee benefits administration with accuracy and efficiency
- Conducted regular audits of HR practices to identify areas for improvement and implement best practices
- Exceptional organizational and multitasking abilities to manage competing priorities effectively
- Strong interpersonal and communication skills to build relationships across all levels of the organization
- Expertise in Australian workplace laws, employment contracts, and industrial relations
- Proven leadership capabilities in managing and mentoring HR teams
SUPPORT COORDINATOR
Amma’s Care Services
08.2023 - 07.2024
- Managed comprehensive HR functions including staff and client onboarding, conducting interviews, policy implementation and review, ensuring Fair Work compliance, payroll processing and budget planning, organizing staff learning and development programs, planning culture-promoting events, and enhancing employee engagement and retention strategies
- Coordinate and administer support services for individuals, integrating administrative skills
- Manage and optimize administrative processes to enhance efficiency in support coordination
- Collaborate with stakeholders to ensure seamless communication and service delivery
- Develop, implement, and adjust personalized support plans with a focus on administrative effectiveness
- Conduct regular assessments of needs, incorporating administrative insights for strategic planning
- Navigate healthcare and social service systems with a keen eye on administrative requirements
- Advocate for clients within the system, leveraging administrative channels for optimal outcomes
- Ensure financial compliance by managing budgets and aligning support plans with funding guidelines
- Monitor and evaluate support services, applying financial acumen to resource allocation
- Cultivate positive relationships with clients, families, and support networks, incorporating an administrative perspective
- Maintain accurate documentation of client progress and financial transactions for accountability
- Stay informed about industry trends, resources, and best practices, applying administrative and financial knowledge for continuous improvement
ADMINISTRATION OFFICER
The Benevolent Society
01.2023 - 07.2023
- Managing and maintaining accurate records and databases for staff, suppliers, clients and the government
- Handling correspondence and communication with stakeholders, including the government, suppliers and partners
- Supporting financial operations by assisting with budget tracking, invoicing and bookkeeping tasks
- Coordinating administrative tasks to support the charity’s programs and initiatives
- Maintaining a high level of confidentiality and professionalism in all tasks and interactions
- Providing administrative support to senior management and other team members as needed
- Contributing to the development and implementation of organizational policies and procedures
- Contract
YOUTH WORKER
Progressive Youth Care and Consultancy
01.2022 - 08.2023
- Mentored and provided emotional support to youth facing various challenges, including mental health issues, behavioral difficulties, and social exclusion
- Built positive relationships with stakeholders, including parents, schools, and community organizations, to promote collaborative partnerships and leverage additional resources for youth programming
- Conducted needs assessments and evaluations to inform program development and improve outcomes for youth participants
- Maintained accurate records and documentation of program activities, participant progress, and relevant data for reporting and evaluation purposes
- Adhered to ethical and professional standards in all interactions with youth, colleagues, and external stakeholders
- Actively participated in ongoing professional standards in all interactions with youth, colleagues, and external stakeholders
DISABILITY SUPPORT WORKER
Tag5
09.2021 - 01.2023
- Allowed me to understand how to communicate and interact with a range of different personalities and people with disability
- Organize daily activities to encourage health and mental wellness of patients
- Provide emotional, physical, and mental support
- Assist in maintaining safe, clean, and positive client environments
- Facilitate patient movement and daily care support
EZY MATH ONLINE TUTOR
EzyMath
01.2020
- Allowed me to establish connections with younger students and provided me with experience on implementing advanced training skills
- Ensure students achieve higher academic achievements by overseeing assignments and suggesting alternative studying methods
- Taught me the importance of organization and appropriate behaviors towards several contrasting personality types
MCDONALDS SHIFT MANAGER
Augustine Heights McDonalds
06.2017 - 06.2022
- Managed comprehensive HR functions including staff and client onboarding, conducting interviews, policy implementation and review, ensuring Fair Work compliance, payroll processing and budget planning, organizing staff learning and development programs, planning culture-promoting events, and enhancing employee engagement and retention strategies
- Ensure top quality service provision via consistent supervision of team member whilst creating a positive work environment
- Provide an exceptional level of customer service and ensure all customers have a positive experience whilst in my restaurant
- Train crew to a high level of competency throughout all areas of the restaurant
- Promptly problem solve any issues that may arise due to customer dissatisfaction, technology, etc
- Manage cash registers professionally
LOVISA SALES ASSISTANT
Orion Shopping Centre
11.2020 - 02.2021
- Provide exceptional direct customer service and assistance to all customers
- Aimed to achieve sale goals by implementing upselling and other sales skills
- Handled cash and registers proficiently
- Further improved my problem solving and customer service skills
Education
Bachelor of Occupational Therapy (Honours) -
Griffith University
01.2023
Bachelor of Education & Bachelor of Science - undefined
University of Queensland
01.2021
High School - undefined
Springfield Central State High School
01.2020
Skills
- Self-discipline
- Digital literacy
- Collaboration
- Adaptable nature
- Learning techniques
- Creativity and innovation
- Problem-solving skills
- HR policies and procedures
- Retention strategies
- Performance management
- Training programs
- Diversity and inclusion
Certification
- CPR certificate
- First-Aid certificate
- Certificate II in Skills for Work and Vocational Pathways
- Fire Safety certificate
- Speech making certificate (Toastmakers)
- Working with Children Check
- Nation Police Check
- NDIS Screening Check
- Hopes and Healings Qualifications
Languages
English
Native or Bilingual
Tamil
Professional Working
Telugu
Limited Working
Timeline
HR MANAGER
Amma’s Care Services
07.2024 - Current
SUPPORT COORDINATOR
Amma’s Care Services
08.2023 - 07.2024
ADMINISTRATION OFFICER
The Benevolent Society
01.2023 - 07.2023
YOUTH WORKER
Progressive Youth Care and Consultancy
01.2022 - 08.2023
DISABILITY SUPPORT WORKER
Tag5
09.2021 - 01.2023
LOVISA SALES ASSISTANT
Orion Shopping Centre
11.2020 - 02.2021
EZY MATH ONLINE TUTOR
EzyMath
01.2020
MCDONALDS SHIFT MANAGER
Augustine Heights McDonalds
06.2017 - 06.2022
Bachelor of Education & Bachelor of Science - undefined
University of Queensland
High School - undefined
Springfield Central State High School
Bachelor of Occupational Therapy (Honours) -
Griffith University
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