Sonja Belcastro
Sydney,NSW
Summary
Background in education with extensive experience working with students and supporting their needs. Knowledge and understanding of Autism Spectrum Disorder which would assist in creating nurturing learning environments tailored to specific requirements.
Excellent communication skills, ensuring clear and effective interactions with others. Flexibility and adaptability to respond to diverse situations.
Collaborative team player, working closely with a wide range of colleagues to meet targets and objectives.
Overview
26
26
years of professional experience
Work History
Relationship Officer
Australian Taxation Office
03.2003 - Current
- Train and support various groups, enhancing their knowledge and skills in tax and superannuation
- Facilitate educational presentations in Schools Program, engaging students and fostering curiosity for learning
- Manage promotional and educational activities for various projects, driving community engagement and awareness
- Educate community on tax and superannuation through targeted programs, including open forums, empowering individuals with essential knowledge
- Subject matter expert for “Tax, Super & You” program, providing valuable educational resources to teachers and students
Administrations Manager
Australian Taxation Office
12.2002 - 03.2003
- Managed office operations, including client correspondence, inventory, and data entry, ensuring efficient workflows
- Provided outstanding customer service through seamless communication with clients and staff, consistently fulfilling requests in a timely manner
- Enhanced employee productivity by training staff on best practices, fostering a structured work environment
- Collaborated with departmental leaders to establish organisational goals, strategic plans, and objectives, meeting organisation targets
- Assisted in developing administrative procedures, enhancing accuracy and efficiency across operations
Client Service Representative
Australian Taxation Office
03.2001 - 12.2002
- Delivered outstanding service to clients, developing relationships for compliance
- Fostered client relationships through exceptional communication and support, ensuring client satisfaction
- Responded efficiently and informatively to enquiries and complaints, handling calls in the Client Contact Centre, enhancing client trust and confidence
Teacher
St Margaret Mary's Primary School
06.1999 - 03.2001
- Planned and implemented lessons using diverse teaching strategies to meet varied needs of students
- Adapted teaching methods to accommodate different learning styles, ensuring students could engage and succeed
- Developed comprehensive programs and lesson plans aligned with curriculum objectives
- Utilised engaging teaching strategies to create interactive and inclusive classroom atmosphere during activities and discussions
- Enhanced professional development by attending educational workshops, in-services, and conferences
- Efficiently coordinated a range of extracurricular activities
- Established and maintained student-centered classroom environments to create engaging learning experiences
- Cultivated strong relationships with students, parents, and staff
- Nurtured the development of critical thinking skills and problem-solving strategies in students
- Implemented behavioral strategies to foster a safe and positive classroom culture
Casual Teacher
Various primary schools
01.1999 - 06.1999
- Planned and implemented lessons using a variety of teaching strategies to accommodate diverse needs of students
- Established and maintained student-centered classroom environments to create engaging learning experiences
- Created and implemented lesson plans aligned with curriculum objectives, ensuring comprehensive and effective instruction
Education
Emotional Intelligence -
People Measures
Melbourne VIC01-2024
Self Awareness -
People Measures
Melbourne VIC01-2023
Indigenous Australians Cultural Awareness -
Australian Taxation Office
Parramatta NSW2020
Think Like A Trainer -
Australian Taxation Office
Penrith NSW2017
Presentation Skills -
Australian Taxation Office
Parramatta NSW2008
Certificate IV Assessment & Workplace Training -
Australian Taxation Office
Parramatta NSW2006
Managing Potential Conflict -
Australian Taxation Office
Parramatta NSW2006
Bachelor of Education -
ACU
Strathfield NSW1998
Bachelor of Teaching -
ACU
Strathfield NSW1997
Higher School Certificate -
John Paul II Senior High School
Sydney NSW01-1994
Skills
- Relationship building & management: Cultivating strong, positive relationships with others
- Teamwork & collaboration: Working effectively with others to achieve the best outcomes
- Interactive education & training: Engaging students through dynamic and interactive teaching and training methods
- Excellent communication: Ensuring clear and effective exchanges with all parties
- Flexibility and adaptability: Responding efficiently to diverse workplace dynamics and individual needs
- Event planning: Organising various events and activities
- Attention to detail: Meticulously implementing and monitoring plans
- Working autonomously: Managing complex responsibilities independently while maintaining high standards of performance
Timeline
Relationship Officer
Australian Taxation Office
03.2003 - Current
Administrations Manager
Australian Taxation Office
12.2002 - 03.2003
Client Service Representative
Australian Taxation Office
03.2001 - 12.2002
Teacher
St Margaret Mary's Primary School
06.1999 - 03.2001
Casual Teacher
Various primary schools
01.1999 - 06.1999
Indigenous Australians Cultural Awareness -
Australian Taxation Office
Think Like A Trainer -
Australian Taxation Office
Presentation Skills -
Australian Taxation Office
Certificate IV Assessment & Workplace Training -
Australian Taxation Office
Managing Potential Conflict -
Australian Taxation Office
Bachelor of Education -
ACU
Bachelor of Teaching -
ACU
Emotional Intelligence -
People Measures
Self Awareness -
People Measures
Higher School Certificate -
John Paul II Senior High School
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