Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Boon

Dapto,NSW

Summary

Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

As an ex business owner I'm aware of the importance of having the right staff working not only in the front line but behind the scene as well.

Overview

11
11
years of professional experience

Work History

Shop Assistant

King Of The Pack
03.2016 - 12.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge, effectively educating customers on features and benefits.
  • Promoted special offers and discounts to boost revenue during promotional events or slow periods.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Streamlined store operations with effective inventory management and restocking practices.
  • Implemented visual merchandising strategies to attract customers and increase sales potential.
  • Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Reviewed prices and performed audits to detect and correct price discrepancies.
  • Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships.

Shop Owner

Self
02.2014 - 03.2016
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.

Petrol Attendant

Enhance
01.2013 - 01.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Dapto High School
Dapto, NSW
11.

Skills

  • Product Knowledge
  • Inventory Management
  • Relationship Building
  • Inventory Control
  • Records Management
  • Customer Assistance
  • Reliable and Responsible
  • Stock replenishment
  • Building rapport
  • Adaptable and Flexible
  • Team Cooperation
  • Store Organization
  • Cash Handling

Timeline

Shop Assistant

King Of The Pack
03.2016 - 12.2023

Shop Owner

Self
02.2014 - 03.2016

Petrol Attendant

Enhance
01.2013 - 01.2014

High School Diploma -

Dapto High School

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Sonja Boon