Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Sonja Heron

Pelican Waters,QLD

Summary

Motivated professional with extensive entrepreneurial and management experience. Builds strong relationships with colleagues, staff, and clients while overseeing administrative and sales teams. Thrives both as a self-reliant manager and a collaborative team player. Applies business acumen and decisive judgment to surpass organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Allied Health Business Owner

self employed
Ipswich, QLD
10.2012 - 10.2022
  • Identified and recruited staff members, including managers and sales personnel.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Developed business plan to secure financial backing from investors.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Updated website content regularly according to current trends within target markets.
  • Investigated new technologies that could improve efficiency within the organization.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

Bachelor of Science - Business

Queensland University of Technology
Brisbane, QLD
01-2007

Skills

  • Business Planning
  • Resources Allocation
  • Sales oversight
  • Financial Management
  • Staff Management
  • Employee Training
  • Business Development
  • Contract Management
  • Strategic Planning

Affiliations

  • Horse riding
  • Paddle boarding
  • Gym

Accomplishments

  • Business degree with honors
  • Invitational member to the International Golden Key Honor Society

Certification

  • RSA
  • RMLV
  • Real Estate license Qld - expired

References

References available upon request.

Timeline

Allied Health Business Owner

self employed
10.2012 - 10.2022

Bachelor of Science - Business

Queensland University of Technology

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Sonja Heron