Summary
Overview
Work History
Education
Skills
Timeline
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Sonja Roaf

Cooma,NSW

Summary

Seasoned US pharmacist adept in drug utilization review and fostering strong patient relationships. Excelled in delivering comprehensive wellness services, including immunizations and medication therapy management, significantly enhancing patient care. Demonstrated exceptional skill in managing pharmacy operations and mentoring teams, ensuring high levels of customer satisfaction and compliance.

Experienced flight attendant with a strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanour that fosters trust and cooperation among colleagues and passengers.

Overview

28
28
years of professional experience

Work History

Staff Pharmacist

CVS HEALTH CORPORATION
06.2021 - 09.2022
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
  • Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Assessed correct identity and strength of medications when filling prescriptions.
  • Vaccinated patients to provide immunity against influenza, pneumonia, COVID-19 and other diseases.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Assistant Pharmacy Manager

Publix Supermarkets Pharmacy
11.2012 - 05.2021
  • Maintained smooth day-to-day operations of busy retail pharmacy department.
  • Supervised team of 6 pharmacy technicians in interpreting, validating and filling prescription orders.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Counseled patients on proper use of over-the-counter medications and explained potential side effects.
  • Promoted pharmacy services to patients and medical providers.
  • Liaised with physicians, and patients of all ages on proper dosage and potential adverse drug interactions.
  • Optimized inventory organization and upkeep procedures.
  • Mixed, compounded and dispensed various simple compounds.
  • Vaccinated patients to provide immunity against influenza, pneumonia, COVID-19 and other diseases.
  • Evaluated patient histories to assess medication compliance
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Monitored and counseled chronic disease patients to maximize treatment efficacy.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Provided MTM to patients using Outcomes and Mirixa

Staff Pharmacist

Rite Aid
03.2006 - 08.2012

Pharmacist

Walgreens
06.2000 - 03.2006

Flight Attendant

American Trans Air
04.1994 - 10.2004
  • Worked predominantly on international military charter flights, moving American military around the world in Operation Iraqi Freedom.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Provided comfort to anxious travellers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Education

Bachelor of Science - Pharmacy

Massachusetts College of Pharmacy
Boston, MA
05.2000

Bachelor of Science - Exercise Science

University of Massachusetts Amherst
Amherst, MA

Bachelor of Science - Exercise Science

University of Wollongong
Wollongong, NSW, Australia

Skills

  • Drug utilization review
  • Wellness services
  • Pharmacy operations management
  • Immunizations
  • Relationship building and retention
  • Drug inventory management
  • Knowledge of medications
  • Interaction monitoring
  • Medicare and Medicaid process
  • Medication Therapy Management
  • Patient education and counseling
  • Customer service
  • Attention to detail
  • Strong work ethic
  • Hospitality service expertise

Timeline

Staff Pharmacist

CVS HEALTH CORPORATION
06.2021 - 09.2022

Assistant Pharmacy Manager

Publix Supermarkets Pharmacy
11.2012 - 05.2021

Staff Pharmacist

Rite Aid
03.2006 - 08.2012

Pharmacist

Walgreens
06.2000 - 03.2006

Flight Attendant

American Trans Air
04.1994 - 10.2004

Bachelor of Science - Pharmacy

Massachusetts College of Pharmacy

Bachelor of Science - Exercise Science

University of Massachusetts Amherst

Bachelor of Science - Exercise Science

University of Wollongong

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Sonja Roaf