Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sonja Thorneycroft

Upper Ferntree Gully,VIC

Summary

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving customers a positive experience every chance I get.

Overview

5
5
years of professional experience

Work History

Confectioner

Programmed Skilled Workforce
Ringwood , Victoria
02.2021 - Current
  • Performed daily cleaning tasks such as sanitizing surfaces and equipment.
  • Monitored food safety protocols to ensure products met health standards.
  • Measured ingredients accurately according to recipes specifications.
  • Adhered to health regulations regarding storage temperatures for raw materials and finished products.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Checked quality of food products to meet high standards.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Made sure all product was up to retail sale standard before packaging.

Wait Staff Member

The Grand Receptions
Wantirna , Victoria
03.2019 - 07.2020
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Cleared table and bussed dishes to allow for quick setups.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Served food and beverages to patrons and confirmed complete orders.

Education

High School Diploma -

Swinburne University of Technology
Hawthorn, VIC
12-2020

High School Diploma -

Upwey High School
Upwey, VIC
12-2019

Skills

  • Cost Control
  • Allergen awareness
  • Confectionery packaging
  • Sanitation Standards
  • Customer Service
  • Food Safety
  • Food Production
  • Quality Assurance
  • Interpersonal Communication
  • Excellent Communication
  • Adaptability
  • Performance Assessments
  • Active Listening
  • Decision-Making
  • Team building
  • Written Communication
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Time Management
  • Organizational Skills

Affiliations

  • Single Mum
  • Basketball Player
  • Volunteer

References

References available upon request.

Timeline

Confectioner

Programmed Skilled Workforce
02.2021 - Current

Wait Staff Member

The Grand Receptions
03.2019 - 07.2020

High School Diploma -

Swinburne University of Technology

High School Diploma -

Upwey High School

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Sonja Thorneycroft