Sonja E. Gaup
Summary
Dynamic professional with excellent customer service skills and a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles in demanding positions.
Skilled in various office administration procedures and adept at fostering positive team environments, I excel in workflow optimization and appointment scheduling, significantly improving operational efficiency.
Reliable, outgoing, dependable and adaptable in any office environment..
Proficiency in various computer programs such as Excel, Word, PowerPoint etc
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grocery Associate
Singh
08.2023 - Current
- Assist shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assist customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greet customers and provided prompt and courteous service.
- Train new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Ensure a well-stocked store by consistently replenishing shelves with fresh merchandise.
Bar/Gaming/Restaurant Manager
Tintinara Hotel
05.2014 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Medical Receptionist
Adelaide Day Surgery
03.2012 - 05.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Associate of Science - Science, Telecommunication Technology
German Telecom College
Freiburg Im Breisgau1980
Skills
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Scheduling
- Appointment Setting
- Patient Registration
- Insurance Verification
- Appointment management
- Payment Collection
- Medical Billing
- Electronic Medical Records
- Workflow Optimization
- Medical office administration
Certification
- Gaming and responsible serving of alcohol badge
- Police checked and fingerprinted
Reading, Quizzing, Movies
- Avid reader of Fiction and Biographies
- Classical Movies
- Quizzes of all types
- Walking my Doggies
Languages
German
Native or Bilingual
French
Limited Working
Spanish
Elementary
Dutch
Limited Working
Timeline
Grocery Associate
Singh
08.2023 - Current
Bar/Gaming/Restaurant Manager
Tintinara Hotel
05.2014 - 06.2023
Medical Receptionist
Adelaide Day Surgery
03.2012 - 05.2014
Associate of Science - Science, Telecommunication Technology
German Telecom College
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