SONJE SMITH

For the last 2 years, I have opened a very successful Air Bnb, on my property in Ormeau. With my attention to detail, and always reaching for the highest standards of Customer Service and cleaning, I have earned a Superhost Status on Air Bnb, and also a certificate of excellence on Booking .com.

My Villa is now in the Top 1% listings on Air Bnb..

• My passion for pets finally took over, and I started my own Small Pet Design Business. I Designed and started Sewing.... Harnesses, Beds, Collars and Leads.. I originally started making them just for my own Furkidz, and everyone kept asking me to make something for them, so I started a Boutique Business.
• PuppyLicious Designs, was created...I was lucky enough to be showcased in the Courier Mail, I also stocked Queensland's most Prestigious Dog grooming Salon..Pooch Avenue, with my products.. and, I had my own online business..
• Sewing, and designing
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.

• Purchase the run down cafe and then turned it into a successful Business.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• My husband opened a Display home, and I was employed as Interior Designer.
• Office Manager
• Customer Service
• Cleaning
• Helped company advance industry standing by creating innovative concept designs.

• When Tiffany & Co opened their first store in the Brisbane City , I was employed as the Senior Sales Manager
• I was lucky enough to work with this highly regarded Company, along side the Manager,
• Selling Diamonds
• Training Staff and undertaking, Tiffany's impeccably High Standards
• I was only with the Company a short time, but it was the most wonderful experience.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• With this Company at Loganholme, I was responsible of the everyday runningof this store, all of the staff hiring, Rosters, Promotions, Sales Staff Training etc
• The owner, dueto rent increases closed the store in 2005.

• My position with Michael Hill was a, at the Capalaba store, whilst with the Company, I learnt all aspects of Sales, Training Staff, and working my way up the Company
• I was the first Sales Person in Australia and New Zealand, selling $1 million in Sales.
• I then moved to the Flagship Store in the Brisbane City as Assistant Manager, where I worked with my staff of 15 people helping my Manager do the day-to-day tasks of running the store, week-to- week Rosters , Team Building, Hiring Staff, Customer relations, and Sales.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
• Successful in managing team of employees in retail store.

• I was employed for the opening of the Cinemas at Capalaba ...
• My position was Ticket Seller, Working in the Candy Bar, also Usher duties,
• Duty Manager.
• Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Completed store opening and closing procedures by counting drawers and managing security.
• Customer Service focussed..
• Events and movie promotions