Sonney Hawkins
Canberra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fast Food Crew Member
McDonald's
08.2023 - 05.2024
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
Fast Food Crew Trainer
Red Rooster
11.2021 - 06.2023
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Cafe Worker
TAFE Queensland
01.2022 - 07.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Education
No Degree - Certification 3 Hospitality
TAFE Queensland
Bracken Ridge, QLD07.2022
Skills
- Cash Register Operations
- Coaching and Development
- Work Coordination
- Coffee Machinery
- Liquor, Beer and Wine Knowledge
- Cash Handling and Management
- Cleaning and Sanitation
- Raw Materials Handling
- Setup and Breakdown Procedures
Certification
- RSA - Tafe QLD
Timeline
Fast Food Crew Member
McDonald's
08.2023 - 05.2024
Cafe Worker
TAFE Queensland
01.2022 - 07.2022
Fast Food Crew Trainer
Red Rooster
11.2021 - 06.2023
No Degree - Certification 3 Hospitality
TAFE Queensland
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