Sonny Faiz
Wentworth Point,NSW
Summary
Motivated Customer Service Specialist with over 10 years retail experience in a fast paced, team-based environment. Friendly team member adept at working in diverse retail and customer service environments. Energetic team player with dynamic organisational skills. Results-orientated Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
RS Components
Smithfield, NSW
04.2016 - Current
- Delivered exceptional customer service via all channels with the goal of ensuring that customer order enquiry needs are met whilst maintaining service level agreements. Providing effortless customer service experience by proactively communicating to the customers on any updates or changes on their orders or enquiries in a professional and courteous manner Contributed to the sales targets by working closely with sales and performing high level of value added activities set out by the business. Complied with all company procedures and policies including Health and Safety. Identified potential customer needs and opportunities to grow business by providing high human touch. Minimized escalation of complaints and ensured high customer satisfaction by working with the stakeholders within the end to end process. Proactively contributed to the ongoing development of the business processes and policies by using continuous improvement methodologies. Worked with and supported our customer service team to maintain and support customer expectations. Maintained and updated customer information in SAP
Business Lending Operation Officer
Westpac Corporation
Concord West, NSW
07.2013 - 05.2015
- Process and enter new bank guarantees, assisting bankers and relationship bankers with enquiries and completing the process of urgent bank requests, training and assisting staff, process workflow system scanning and general mail duties, follow up incomplete work items, verifying identifications of customers and contract documents
New Car Sales Person
Mitsubishi Heartland
Castle Hill, NSW
01.2013 - 07.2013
- New cars sales within Mitsubishi, Jeep, Dodge, Alfa Romeo and Fiat providing professional sales service to customers, responding to enquiries and requests, sales teams KPI targets reached, regular product and sales training programs, high level of warranty sales achieved
Store Salesperson
The Good Guys
Castle Hill, NSW
07.2009 - 05.2013
- Provided high level of customer service, responding to phone enquiries and customer requests, store sales KPIs,Warehouse stock ordering and merchandising, regular product training
Salesperson Casual
JB Hi-fi
Penrith, NSW
01.2002 - 12.2009
- Provided professional sales of SLR and digital cameras television and computers
Education
Certificate School Education - English
Lanfranc High School
Croydon United Kingdom06.1986
Skills
- Senior Leadership Support
- Professional Telephone Demeanor
- Prioritization
- Conflict Resolution
- Adaptive Team Player
- Researching
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
RS Components
04.2016 - Current
Business Lending Operation Officer
Westpac Corporation
07.2013 - 05.2015
New Car Sales Person
Mitsubishi Heartland
01.2013 - 07.2013
Store Salesperson
The Good Guys
07.2009 - 05.2013
Salesperson Casual
JB Hi-fi
01.2002 - 12.2009
Certificate School Education - English
Lanfranc High School
Similar Profiles
Antonio Roberto GarciaAntonio Roberto Garcia
Pick and Packer at RS ComponentsPick and Packer at RS Components
Tracey KingstonTracey Kingston
SAP Architecture Practice Lead at RS GroupSAP Architecture Practice Lead at RS Group
RAJAT MADAANRAJAT MADAAN
Manufacturing Manager at M/s SBR Auto Components Ltd, UNO Minda Group, Manufacture of HPDC and GDC ComponentsManufacturing Manager at M/s SBR Auto Components Ltd, UNO Minda Group, Manufacture of HPDC and GDC Components