Sonny Nguyen
Melbourne,Australia
Summary
Warehouse manager with over 9 years of expertise in inventory management, shipping, and staff supervision. Demonstrated ability to enhance operational efficiency and streamline processes, resulting in timely order fulfillment. Skilled in hiring, training, and resource management to optimize team performance. Strong communicator with a focus on delivering constructive employee evaluations to boost productivity and confidence.
Overview
15
15
years of professional experience
Work History
Co-Owner
Karla Fruit & Nut Market
St Albans, Victoria
07.2023 - Current
- Oversaw inventory management to maintain optimal stock levels and freshness.
- Trained staff on customer service techniques and product knowledge.
- Implemented operational procedures to enhance efficiency in store layout and flow.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
Warehouse Administrator 2IC
Nature's Best
Tarneit, Victoria
03.2023 - 06.2023
- Managed inventory records and ensured accurate stock levels.
- Oversaw warehouse operations to maintain safety and efficiency standards.
- Conducted regular audits of inventory to ensure compliance with company policies.
- Maintained accurate records of inventory and stock levels.
- Investigated order discrepancies and resolved any issues quickly and efficiently.
Forklift Driver (Part-Time)
Airroad
Derrimut, Victoria
09.2017 - 03.2023
- Experienced in efficiently and safely operating forklifts and other warehouse equipment.
- Accurately loaded and unloaded merchandise from trucks.
- Received, checked and inspected incoming materials and supplies.
- Inspected forklifts and other equipment regularly for defects or malfunctions.
- Maintained accurate records and logs of forklift operations.
- Completed daily tasks in a timely, organized and efficient manner.
Warehouse Manager
Piping and automation systems
Laverton North, Victoria
09.2013 - 10.2022
- Developed efficient systems and processes to improve accuracy in inventory management.
- Established strong communication and collaboration between warehouse staff and customers.
- Implemented new safety protocols to reduce risk of accidents in the warehouse.
- Managed all inventory levels and ensured timely ordering and stocking of products.
- Established procedures for documenting and tracking incoming and outgoing shipments.
- Streamlined warehouse operations with the utilization of automated systems and technology.
- Maintained a safe and clean work environment to ensure the safety of employees.
Forklift Driver
Nolan's Interstate Transport
Laverton, Victoria
05.2016 - 01.2017
- Proven capability to work independently, load and unload products, and restock shelves.
- Skilled in reading and interpreting shipping manifests and other documents to ensure accuracy of orders.
Order Clerk
Centrecom
Sunshine, Victoria
10.2010 - 06.2013
- Experienced in processing orders and providing customer service in a retail setting.
- Skilled in accurately entering orders into a computerized inventory system.
- Adept at resolving customer complaints and facilitating returns.
- Experienced in ensuring timely delivery of merchandise.
- Handled large volumes of orders and maintained accuracy and efficiency.
- Familiar with the principles of inventory management and control.
- Assisted in implementing new technologies to improve order tracking and customer service.
Education
Cert. IV Frontline Management -
01.2013
Cert. IV Warehouse Operations -
01.2013
Cert. III Warehouse Operations -
01.2012
Advance Diploma - Computer Systems Engineering
RMIT
01.2011
VCE -
Keilor Downs Secondary College
01.2008
Skills
- Team Leadership
- Quality Control
- Time Management
- Warehouse Operations
- Work ethic
- Problem Solving
- Teamwork
- Inventory Management
- Attention to detail
- Inventory management
- Budgeting
- Vendor negotiation
- Staff training
- Problem solving
- Time management
Hobbies and Interests
- Building and fixing computers
- Completing DIY projects
- Learning a new skill
- Following Tech news
References
Available upon request
Languages
- Vietnamese
- English
- Vietnamese
Timeline
Co-Owner
Karla Fruit & Nut Market
07.2023 - Current
Warehouse Administrator 2IC
Nature's Best
03.2023 - 06.2023
Forklift Driver (Part-Time)
Airroad
09.2017 - 03.2023
Forklift Driver
Nolan's Interstate Transport
05.2016 - 01.2017
Warehouse Manager
Piping and automation systems
09.2013 - 10.2022
Order Clerk
Centrecom
10.2010 - 06.2013
Cert. IV Frontline Management -
Cert. IV Warehouse Operations -
Cert. III Warehouse Operations -
Advance Diploma - Computer Systems Engineering
RMIT
VCE -
Keilor Downs Secondary College