Sonpreet Mangat

• Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
• Created, prepared, and delivered reports to various departments.
• Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
• Developed consumer’s agreed Support and Health specific management Plans , monitored, and updated them as required to meet KPIs.
• Supported participants to implement their NDIS plan to maximize the value for money they receive from their supports.
• Updating risk assessments as needed to ensure proper risk management strategies are in place as per organization policies.
• Transition and assessments of new clients.
• Helped NDIS participants to understand their NDIS plans and external grants to support clients with various housing or personal needs.
• Assisted the NDIS participants to identify and plans strategies to achieve their personal goals as specified in their NDIS Care Plans with the person- cantered approach by maintaining their Dignity, Privacy and Respect
• Developed trusting, positive, and professional relationships with Participants and service providers..
• Provided Advocacy for clients , liaising with stakeholders and encouraging clients to make informed decisions on available services when transitioning to mainstream services in the community.
• Supported Participants in facilitating their independence by enabling empowerment and choice, and the promotion of personal resilience and social inclusion.
• Established and maintained skilled professional relationships with stakeholders.
• Timely communication with clients, peers and other stakeholders via email and phone.
• Streamlined processes to maximize operational results.
• Enhanced team productivity, providing guidance and assistance to Support Officers when needed.
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.

• Provide support for people with severe and multiple disabilities.
• Monitor vital signs and administered medication, documenting variances and concerning responses.
• Work closely with clinical staff to support Health management and behavioural plans.
• Assisting and encouraging residents to participate in lifestyle activities.
• Accurately recording daily activities, observing the conditions of clients, and reporting any changes to management and medical team
• Assisting clients with mobility and communication with relevant stakeholders.
• Encouraged community participation and independence building in the disadvantaged and disabled.
• Assisted clients with budgeting and shopping.
• Maintained clean personal hygiene and prepared healthy meals to support client nutritional needs
• Designed individualized plans PCAS detailing daily activities and needs for clients
• Adhered to all company requirements for clients interactions and care standards
• Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
• Accurately kept records and paperwork

• Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
• Oversaw budget and tracked expenses against plans.
• Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.

same as above