Sonsiri Rakcheep
Springfield,Australia
Summary
Proven leader and skilled retail sales professional with extensive experience at Builders Discount Warehouse, adept in conflict resolution and customer engagement. Excelled in fostering team collaboration to surpass sales targets and enhance shopping experiences, demonstrating exceptional people management and product knowledge expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Worker
Builders Discount Warehouse
Slacks Creek, QLD
07.2024 - Current
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Placed special orders or called other stores to find desired items.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Adhered to security policies for handling money transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Attended staff meetings to discuss new product lines or promotions.
- Handled returns and exchanges according to company policies.
SERVER TRAINER
Nori Thai Orion
Springfield Lakes
01.2023 - Current
- My role with Nori Thai Orion focuses on providing exceptional dining experiences to patrons while also actively contributing to the professional development of the restaurant's service team
- Key to the role is maintaining the establishment's reputation for exceptional customer satisfaction and assisting in the growth and development of a high-performing service team
- Some of my duties include warmly welcoming guests, handling the daily booking operations, taking and delivering orders promptly, assisting in food preparation, training newly hired servers on standard operating procedures, menu knowledge, and service techniques, as well as conducting ongoing coaching sessions to enhance their skills and ensure consistent service excellence
- Demonstrating strong leadership qualities, leading by example and fostering a positive and motivated service environment
- Providing exceptional dining experiences to patrons through attentive and personalised service
- Welcoming guests warmly, taking accurate orders and delivering prompt and courteous service
- Training newly hired servers, imparting knowledge on food safety protocols and hygiene practices
- Ensuring proper handling, storage, and sanitation of ingredients to maintaining the highest food hygiene standards
- Adhering to and enforcing health regulations to create a safe dining environment for guests and staff
- Conducting coaching sessions to enhance the skills of the service team and ensuring consistent service excellence
- Instilling a culture of cleanliness and compliance among the service team, prioritising the well-being of patrons and staff alike
- Playing a pivotal role in maintaining the restaurant's reputation for excellence and contributing to the growth of a high-performing service team
SANDWICH ARTIST
Subway
Springfield Lakes
10.2022 - 03.2023
- My role with Subway focused on delivering exceptional customer service and crafting delicious and personalized sandwiches
- Key to the role was maintaining adaptable while working collaboratively with the team
- Some of my duties included greeting and assisting customers, adhering to food safety and hygiene standards, maintaining a clean and organised workspace, ensuring the proper handling and storage of ingredients, fulfilling customer preferences to create customised sandwiches, maintaining efficiency and quality, and leaving a lasting positive impression on customers
WAITRESS
Thai Malila
04.2020 - 09.2022
- My role with Thai Malila focused on ensuring exceptional customer satisfaction by consistently conducting timely table check-ins to assess and fulfill food and beverage needs
- Key to the role was maintaining a flexible approach and being detail-oriented while working in a fast-paced environment
- Some of my duties included efficiently cashing out customers, performing cash and credit card handling, maintaining clean and well-stocked server areas, creating a positive first impression on customers, engaging them with discussions about specials and promptly taking orders, bussing and resetting tables, ensuring both the dining room and work areas remain spotless and organised
Education
Bachelor of Animal and Veterinary Bioscience - Animals Care
Tafe
QLD01.2023
High School Diploma -
Woodcrest State College
QLD01.2022
Skills
- People Management
- Leadership
- Conflict Resolution
- Critical Thinking
- Professionalism
- Building Rapport
- Product knowledge expertise
- Brand representation
- Customer engagement
- Product knowledge
- Independent judgement
- Conflict resolution
- Retail sales
- Transaction processing
- Returns and exchanges
Certification
Health and Safety
Hobbies and Interests
- Cooking
- Baking
- Art
- Music
- Sports
Languages
Thai
Professional
Timeline
Retail Sales Worker
Builders Discount Warehouse
07.2024 - Current
SERVER TRAINER
Nori Thai Orion
01.2023 - Current
SANDWICH ARTIST
Subway
10.2022 - 03.2023
WAITRESS
Thai Malila
04.2020 - 09.2022
Health and Safety
Bachelor of Animal and Veterinary Bioscience - Animals Care
Tafe
High School Diploma -
Woodcrest State College
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