Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Accomplishments
Timeline
Generic

Sonu Gupta

Highbury,Australia

Summary

Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.

Experienced Public Servant with extensive Service Delivery Officers from Oct 23 of experience providing administrative support to staff members and interfacing with management cohorts, facility management. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, staff, management and equipment and service providers. Tech savvy, efficient and people focused. Skilled Public Servant with a robust background in service delivery, adept at administrative support and facility management. Eager to leverage multitasking prowess and tech proficiency in a dynamic team, ensuring seamless project execution and exceptional client engagement.

Overview

16
16
years of professional experience

Work History

Service Officer (Ongoing)

Services Australia
Adelaide, SA
07.2024 - Current
  • Serving customers: In person, virtually, by phone, or written communications to tailor assistance for customers facing significant disadvantage or multiple barriers and help them to access, navigate or interpret services across a range of payments, programs and services.
    • Developing and nurturing stakeholder relationships; identify opportunities for partnerships and build service delivery capability.
    • Reviewing, assessing and providing complex information or determinations to customers or community groups, in a way that helps them understand their obligations, entitlements or the decisions made.
    • Assisting customers in crisis, via their representatives or community group, by problem solving and ensuring connection to appropriate services, payments and programs.
    • Collaborating and sharing information with other staff and stakeholders, including specialists, to resolve complex customer needs quickly and effectively.
    • Ensuring appropriate service options are offered including the use of self-service options where appropriate.
    • Using initiative and judgement in the interpretation of policy and in application of practices and procedure and exercising appropriate delegations in accordance with legislation and guidelines.
    • Managing customer aggression and/or inappropriate behaviour in a respectful way that ensures safety to all.
  • Tailor services for customers, in person or via community engagement, who may be experiencing significant vulnerabilities and complex circumstances.
    • Listen to the customer or community group concerns; problem solve and make sound decisions using appropriate judgement.
    • Communicate/negotiate in a simple, helpful, respectful and transparent way, appropriate for the audience.
    • Develop technical proficiency, interpret legislation and make discretionary decisions within frameworks and delegations, to deliver excellent outcomes.
    • Undertake work that is complex in nature, whilst prioritising a competing workload.
    • Work under limited direction with the opportunity for reasonable autonomy and accountability.
    • Deliver customer centric, empathetic and adaptable services.
    • Research, critically analyse, interpret and apply complex legislation and information and deal with ambiguity and change.

LODGE & PAY OFFICER (Causal)

AUSTRALIAN TAXATION OFFICE
Adelaide, SA
10.2023 - Current
  • Build and sustain positive client relationships
  • Respond to enquiries from the community
  • Maintain the integrity of ATO records
  • Working across multiple activities whilst maintaining effective and responsive communications and support
  • Understand and support the principles of the legislative, regulatory, and corporate policy and procedures as they apply in the ATO.
  • Be responsive to changes and use common sense to solve problems that may be complex yet broadly similar to previous situations, and research solutions which generally can be found in documented precedents or procedures.
  • Helping the community resolve a range of customer enquiries
  • Providing technical advice on legislative, policy and procedures
  • Thrives in a fast-paced client contact environment
  • Passionate and committed to providing quality client service
  • Experienced using technology to communicate and store information

ADMINISTRATION MANAGER

ADELAIDE LUXURY HOMES
07.2020 - 09.2023
  • Office Management: Overseeing day-to-day office operations, including managing administrative staff, organizing schedules, and ensuring the smooth functioning of the office environment
  • Financial Administration: Managing financial administration tasks such as budgeting, invoicing, payroll processing, and expense management to ensure financial records are accurate and up-to-date
  • Human Resources Management: Handling human resources functions such as recruitment, onboarding, training, performance evaluation, and employee relations to support the development and well-being of staff members
  • Documentation and Record-Keeping: Maintaining and organizing company records, contracts, and documentation in a systematic manner to ensure compliance with legal and regulatory requirements
  • Procurement and Vendor Management: Managing procurement processes, including sourcing suppliers, negotiating contracts, and overseeing vendor relationships to ensure cost-effective procurement of goods and services
  • Facilities Management: Coordinating facilities management activities, including maintenance, repairs, security, and office supplies procurement, to ensure a safe and comfortable working environment for employees

ADMINISTRATION ASSISTANT MANAGER

SHINE CLEANNING SERVICES SA PTY LTD
02.2009 - 06.2018
  • Monitor team completing administrative tasks including time sheets, stock delivery and site reporting
  • Planned and directed all functions of the company – Enforced strong leadership skills to ensure efficient/effective utilization of corporate resources
  • Established and integrated the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives.
  • Maintain a strong relationship with the client and willingness to be hands on and lead by example. Clients needs to be serviced to the highest standards
  • Hire, train and motivate employees to ensure a high level of work performance in accordance with established standards, including the safe and responsible use of equipment, cleaning supplies and chemicals
  • Monitor, coordinate and reorder supplies, cleaning equipment and other items as required to meet operational demands of the company
  • Oversee the safe and efficient use of Strip/ Seal/ buffing, carpet cleaning and other equipment; and ensure machines are well maintained
  • Ensure cleaning chemicals and equipment are stored safely, disposal of waste into correct receptacles such as recycling bins, and general garbage bins
  • Travel and inspect various worksites to ensure standards are met, including approved Health and Safety and Environmental practice policies and guidelines
  • Determine requirements through discussions with customer personnel and analysis of objective measures
  • Develop schedules and action plans for sub-contractors and ensure they have the resources required to achieve our objectives
  • Manage resources of the company including equipment and supplies

Education

CERTIFICATE 4 IN PROPERTY SERVICES - Real Estate

Newton College
Brisbane, QLD
08-2019

Advance Diploma of Business - Project Management, Human Resourses, Financial

Metro College of Technology
Greenslopes, QLD
01.2015

Diploma of Business - Business Administration And Management

Metrol College of Technology
Greenslopes, QLD
01.2014

Skills

  • Documentation And Reporting
  • Complaint resolution
  • Develop staff, including coaching and mentoring staff
  • Team Supervision
  • Meeting facilitation
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Conflict Resolution
  • Analytical Thinking
  • Performance Improvement
  • Issue Resolution
  • Key Performance Indicators
  • Work Planning and Prioritization
  • Interpersonal and communication
  • Leadership
  • Problem-Solving
  • strategic planning
  • Complex Problem-Solving
  • Manage positive relations with customers and key stakeholders
  • Call Center Operations
  • Stakeholder Management
  • Staff Development

References

  • Akash Parris, APS 4 Lodge & Payment, Australian Taxation Office, 0433 939 013, Akash.parris@gmail.com
  • Matt Wallace, Team Leader APS 6, Australian Taxation Office, 0406 946 286, Matthew.Wallace@ato.gov.au

Hobbies and Interests

  • Volunteering: Contributing time to local community organizations or charities, demonstrating a commitment to giving back and making a positive impact.
  • Sports & Fitness: Participating in sports or fitness activities, promoting a healthy lifestyle and teamwork while fostering discipline and resilience.
  • Travel: Exploring new cultures, environments, and experiences, fostering adaptability, cultural awareness, and a global perspective.
  • Reading: Engaging in reading for pleasure or personal development, expanding knowledge, stimulating creativity, and enhancing communication skills.

Accomplishments

  • I have achieved the highest activity closed within our team, as well as meeting the national activity closed benchmark from February to July!

Timeline

Service Officer (Ongoing)

Services Australia
07.2024 - Current

LODGE & PAY OFFICER (Causal)

AUSTRALIAN TAXATION OFFICE
10.2023 - Current

ADMINISTRATION MANAGER

ADELAIDE LUXURY HOMES
07.2020 - 09.2023

ADMINISTRATION ASSISTANT MANAGER

SHINE CLEANNING SERVICES SA PTY LTD
02.2009 - 06.2018

CERTIFICATE 4 IN PROPERTY SERVICES - Real Estate

Newton College

Advance Diploma of Business - Project Management, Human Resourses, Financial

Metro College of Technology

Diploma of Business - Business Administration And Management

Metrol College of Technology

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