Sonu Kumar
Werribee
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
United Petroleum
09.2024 - Current
- Enhanced store operations by overseeing daily convenience store management.
- Trained and supervised staff to consistently uphold service excellence standards.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Monitored fuel levels and coordinated timely deliveries and pricing updates.
- Ensured efficient operation of pumps, POS systems, and store equipment.
- Maintained compliance with safety regulations and kept a clean store environment.
Pre-Service Teacher
Creative Hands Early learning Centre
03.2025 - 06.2025
- Enhanced early literacy and numeracy by facilitating play-based learning experiences.
- Promoted language development through intentional interactions with children during activities.
- Identified children's strengths and interests through supervised observations and assessments.
- Created engaging indoor and outdoor learning environments aligned with program goals.
- Fostered independence and problem-solving skills during daily routines and activities.
- Implemented positive behavior guidance strategies consistent with center philosophy and EYLF principles.
Pre-Service Teacher
Toot Toot Childcare
09.2024 - 10.2024
- Enhanced children's learning through play-based activities and supportive engagement.
- Ensured safety by actively supervising children in various environments.
- Facilitated smooth transitions during daily routines, including meals and rest.
- Fostered nurturing relationships, promoting emotional and social development in children.
- Supported classroom organization through effective setup and breakdown of activities.
- Monitored and documented children's development, providing insights for educators.
Accountant
Kothes Accounting Group
11.2022 - 06.2024
- Ensured compliance with Australian Accounting Standards in financial statement preparation.
- Lodged accurate BAS and tax returns for various entities and individuals.
- Resolved account discrepancies through meticulous reconciliation processes.
- Prepared essential documentation and reports for stakeholder review.
- Managed employee superannuation contributions, ensuring timely compliance obligations.
- Leveraged accounting software to streamline financial transaction management and reporting.
Assistant Manager
Lohkan Brother Pty Ltd
05.2021 - 11.2022
- Enhanced customer satisfaction by resolving inquiries and ensuring seamless transactions.
- Achieved sales targets through collaboration and promoting store events effectively.
- Maintained store organization by restocking shelves and arranging appealing displays.
- Ensured product availability by monitoring stock levels and ordering timely.
- Generated accurate sales reports for management by completing shift duties.
- Processed payroll and managed correspondence for efficient administrative operations.
- Reconciled bank statements monthly, maintaining a perfect accuracy rate for all accounts.
Customer Service Representative
Coles Express
08.2020 - 04.2021
- Enhanced customer service by greeting clients and managing product billing.
- Executed cash handling and organized promotional display placements effectively.
- Streamlined shift operations by completing start/end duties and generating sales reports.
- Verified invoices and accurately entered data into spreadsheets for tracking.
- Maintained cleanliness and enforced health and safety standards in work area.
Education
Graduate Diploma - Early Childhood Education
Southern Cross Education Institute – Higher Education
Melbourne06.2025
Bachelor - Accounting
Universal Business School Sydney
Sydney12.2019
Advance diploma - leadership & management
QIBA
Sydney04.2017
Skills
- Child Development Knowledge
- Behaviour Guidance
- Safety & Supervision
- Problem Solving Skills
- Decision making skills
- Administrative skills
- Professional Conduct
- Excellent verbal and written communication skills
- Observation & Assessment
- Parent-teacher collaboration
- Interpersonal and social skills
- Teamwork & Collaboration
- Time management
- Adaptability & flexibility
- Reflective Practice
- Deadline oriented
Certification
- Australian Driving license
- Working with Children Check
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Drawing and Painting
- Adventure Travel
Timeline
Pre-Service Teacher
Creative Hands Early learning Centre
03.2025 - 06.2025
Customer Service Manager
United Petroleum
09.2024 - Current
Pre-Service Teacher
Toot Toot Childcare
09.2024 - 10.2024
Accountant
Kothes Accounting Group
11.2022 - 06.2024
Assistant Manager
Lohkan Brother Pty Ltd
05.2021 - 11.2022
Customer Service Representative
Coles Express
08.2020 - 04.2021
Bachelor - Accounting
Universal Business School Sydney
Advance diploma - leadership & management
QIBA
Graduate Diploma - Early Childhood Education
Southern Cross Education Institute – Higher Education