Sonu Ray
Summary
Proven ability to handle high-stress environments, demonstrated by managing up to 150 customers during peak hours at Malabar South Indian Restaurant. Excels in time management and emotional intelligence, enhancing customer satisfaction through attentive service. Skilled in multitasking and maintaining meticulous attention to detail, ensuring a welcoming and efficient dining experience.
Overview
2
2
years of professional experience
Work History
Waiter/host
Malabar South Indian Restaurant
08.2023 - 08.2024
- Managed high volume of customers 100 to 150 during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Greeted and seated guest promptly, ensuing efficient table management and a welcoming atmosphere
Customer Service Cashier
The Lark Earlwood
10.2022 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Diploma - Hospitality
Diploma of Hospitality Management
Auburn, NSWCertificate IV In Kitchen Management - Hospitality
Pacific College of Technology
Auburn, NSW08.2024
Skills
Time management
Team work
Problem solving
Emotional intelligence
Cash handling
Multi tasking
Attention to detail
Performance under pressure
Food dietary
Food Safety
Timeline
Waiter/host
Malabar South Indian Restaurant
08.2023 - 08.2024
Customer Service Cashier
The Lark Earlwood
10.2022 - 04.2024
Diploma - Hospitality
Diploma of Hospitality Management
Certificate IV In Kitchen Management - Hospitality
Pacific College of Technology
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