Sony Gurung
Nightcliff,NT
Summary
Organized Administration Officer well-versed in accounting, reporting and documentation requirements for any organization. Offers 4 years of experience managing office staff performance, scheduling and task delegation. Proficient in MYOB, CRM and MS Office with demonstrated success in database, file and records management.
Overview
4
4
years of professional experience
Work History
Customer Advisor
Telstra
Casuarina, NT
05.2021 - Current
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Office Operations Coordinator
H&R Block Tax Accountant
Darwin, NT
06.2020 - 10.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Operations Officer
VFS Global
Melbourne, VIC
03.2018 - 03.2020
- Implemented processes that simplified procedures and reduced average processing time.
- Maintained constructive client and vendor relationships.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
Assistant Accountant Intern
CW Stirling & Co
Melbourne, VIC
02.2019 - 05.2019
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Developed technical knowledge through combination of workplace learning and formal study.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Balanced reports to submit for approval and verification.
- Extracted and manipulated data using MYOB.
Education
Advanced Diploma - Leadership And Management
International House of Business College
Darwin, NT03.2022
Professional Year - Accounting
Australian Technical & Management College
Melbourne, VIC07.2019
Bachelor of Professional Accounting - Accounting
Holmes Institute
Melbourne, VIC12.2017
Skills
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Collaborative Environments
- Customer Account Management
- Building Customer Trust and Loyalty
- Till Counting
- Performance Goals
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Training Junior Team Members
- Hotel Reservations
- Microsoft Applications
Timeline
Customer Advisor
Telstra
05.2021 - Current
Office Operations Coordinator
H&R Block Tax Accountant
06.2020 - 10.2020
Assistant Accountant Intern
CW Stirling & Co
02.2019 - 05.2019
Operations Officer
VFS Global
03.2018 - 03.2020
Advanced Diploma - Leadership And Management
International House of Business College
Professional Year - Accounting
Australian Technical & Management College
Bachelor of Professional Accounting - Accounting
Holmes Institute