Summary
Overview
Work History
Education
Skills
Timeline
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Sony Gurung

Nightcliff,NT

Summary

Organized Administration Officer well-versed in accounting, reporting and documentation requirements for any organization. Offers 4 years of experience managing office staff performance, scheduling and task delegation. Proficient in MYOB, CRM and MS Office with demonstrated success in database, file and records management.

Overview

4
4
years of professional experience

Work History

Customer Advisor

Telstra
Casuarina, NT
05.2021 - Current
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Researched and resolved account and service problems with friendly, knowledgeable support.

Office Operations Coordinator

H&R Block Tax Accountant
Darwin, NT
06.2020 - 10.2020
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Operations Officer

VFS Global
Melbourne, VIC
03.2018 - 03.2020
  • Implemented processes that simplified procedures and reduced average processing time.
  • Maintained constructive client and vendor relationships.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Motivated and trained employees to maximize team productivity.
  • Monitored supply chain and managed logistics functions for company.

Assistant Accountant Intern

CW Stirling & Co
Melbourne, VIC
02.2019 - 05.2019
  • Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
  • Communicated with suppliers to reconcile invoice payments.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Developed technical knowledge through combination of workplace learning and formal study.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Balanced reports to submit for approval and verification.
  • Extracted and manipulated data using MYOB.

Education

Advanced Diploma - Leadership And Management

International House of Business College
Darwin, NT
03.2022

Professional Year - Accounting

Australian Technical & Management College
Melbourne, VIC
07.2019

Bachelor of Professional Accounting - Accounting

Holmes Institute
Melbourne, VIC
12.2017

Skills

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Collaborative Environments
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Till Counting
  • Performance Goals
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Training Junior Team Members
  • Hotel Reservations
  • Microsoft Applications

Timeline

Customer Advisor

Telstra
05.2021 - Current

Office Operations Coordinator

H&R Block Tax Accountant
06.2020 - 10.2020

Assistant Accountant Intern

CW Stirling & Co
02.2019 - 05.2019

Operations Officer

VFS Global
03.2018 - 03.2020

Advanced Diploma - Leadership And Management

International House of Business College

Professional Year - Accounting

Australian Technical & Management College

Bachelor of Professional Accounting - Accounting

Holmes Institute

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Sony Gurung