- Gym Workouts
- Walking my dogs
- Going to the beach
- Yoga
- Martial Arts
- Regularly practice mindfulness and meditation for overall wellness
- Studying at home
Sonya Baker
Ingleburn
Summary
Accomplished Team Leader and Beauty Therapist with a proven track record at Ultraceuticals David Jones, enhancing team performance and client satisfaction through expert skin analysis and advanced facial techniques. Skilled in spa management and sales, adept at fostering teamwork and collaboration, significantly increasing salon revenue. Passionate about empowering staff and delivering exceptional client care.
Overview
5
5
years of professional experience
Work History
Team Leader Facial Specalist
Ultraceuticals David Jones
08.2023 - Current
- Set performance expectations for the team, monitor KPIs, ensure they are moving towards their goals, and provide constructive feedback as needed.
- Performing back to back specialised chemical peels treatments with regular clientele.
- Trained in all Ultraceuticals advanced treatments.
- Trained in Observ500.
- Maintained high performance in own KPIS.
- Ordered Beauty Supplies and testers.
- Worked with the social media marketing team to deliver media content.
- Organised regular events for our city clientele.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their potential and advance in their careers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Created feedback on the recent launch for the online booking systems.
Receptionist/Beauty Therapist
The Langham Hotels
05.2022 - 07.2023
- Confirmed appointments, communicated with clients, and updated client records using phone, emails and mail.
- Detailed training in Babor treatments.
- Performed 5 star luxury facial treatments.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Junior to Senior Beauty Therapist
Endota Spa
11.2019 - 04.2022
- Performed intense facial treatments from LED, chemical peels, Electromesotherapy and Hydromicrodermabrasion.
- Recommended specialised skin routines to clients to optimise there results.
- Increased salon revenue through upselling additional services and retail products to clients.
- Maintained a loyal clientele base, booking my day full of regular clientele.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Learnt online booking tools - Gumnut and Shortcuts. Managed front desk to create bookings.
Education
Bachelor of Science -
Australian College of Health And Wellness
Sydney NSW12-2027
Diploma - Beauty Therapy
Endota Wellness College
06-2020
Skills
- Teamwork and collaboration
- Organization skills
- Advanced facial techniques
- Skin care advice
- Strong communication skills
- Spa management experience
- Chemical peel expert
- Team leadership qualities
Interests
Timeline
Team Leader Facial Specalist
Ultraceuticals David Jones
08.2023 - Current
Receptionist/Beauty Therapist
The Langham Hotels
05.2022 - 07.2023
Junior to Senior Beauty Therapist
Endota Spa
11.2019 - 04.2022
Bachelor of Science -
Australian College of Health And Wellness
Diploma - Beauty Therapy
Endota Wellness College
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