Sonya Crosby
Andrews Farm,SA
Summary
Im wangkangurru Lower Southern Arrernte Yankuntjatjara. But raised on the railway line with my dqd before heading to Oodnadatta and spend time with my mother in my late teens and then early adulthood. Lived in three different states and then bk to Sth Aust and been here in Adelaide raising my children. Once they all got older i went bk into the workforce and wanted to help the elders and disabled.
Im Proven disability Worker with a track record of enhancing client satisfaction through compassionate caregiving and efficient task management at Adelaide Quality Care. Skilled in both emotional support and first aid, ensuring safety and comfort for all clients. Achieved a significant increase in positive clients feedback about my work for them. At Aboriginal Elders Village I've gotten on well with All residents. Always greeted by them with a wave and a hello. Have good talks with each of them. Maitained their hygiene care with them. Encourage them to eat and keep their fluids up. Have a good friendship with coworkers.
Overview
31
31
years of professional experience
Work History
Pesronal Care Worker
Aboriginal Community Services
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Take meals to residents and Feed some residents
Disability Support Worker
Adelaide Quality Care
09.2021 - 01.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities
- Transported clients via wheelchair to and from places
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Conducted in-home visits to provide supportive services.
- Gave medication to clients from their webpak
- Prepared Meals
- Social outings with some clients
Shop Assistant
Oodnadatta CDEP
01.1994 - 11.1994
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Health Worker
Congress
01.1993 - 06.1994
- Provided timely, accurate charting of patient information for improved continuity of care between providers.
- Maintained accurate inventory of medical supplies and equipment, ensuring a well-stocked and organized work environment for healthcare staff.
- Streamlined patient documentation processes, contributing to a more efficient work environment for medical staff.
- Assisted in coordinating community outreach programs to promote public health awareness and disease prevention.
- Delivered personalized, compassionate care to patients while maintaining respect for their privacy and dignity.
- Implemented infection control measures within facilities, contributing to decreased rates of hospital-acquired infections.
- Conducted thorough assessments of patients'' physical, emotional, and social needs to create targeted interventions that addressed their unique challenges.
- Enhanced the quality of patient care through effective communication and collaboration with multidisciplinary healthcare teams.
- Educated patients on proper medication administration techniques, reducing instances of adverse reactions or complications related to medication misuse.
- Met with patients to discuss medical histories and current complaints.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Inspected equipment for defects and completed basic repairs.
- Provided family members with general health education and tips for patient care.
- Assisted with doctors with patients
- Wound dressing
Education
Tarcoola Area School
Certificate 3 Disability Care
Auctus
2021
Yr 12 -
OLSH College - Sadadeen Campus
Alice Springs, NT1991
Skills
- Client Confidentiality
- Compassionate Caregiving
- Dementia Care
- Privacy and confidentiality
- Housekeeping tasks
- Client Transportation
- Patient Care
- Transportation Services
- Emotional Support
- Meal Preparation
- Meal Planning
- Elderly Care
- Mobility Assistance
- First aid and safety
- Verbal and written communication skills
- Documentation
- Daily living assistance
- Incident Reporting
- Care Plan Management
- PPE Usage
- Basic Housekeeping
- Respectful and Compassionate
- COVID-19 Safety Policies
- CPR Certification
- First Aid Certification
- Fast Learner
- Personal Care Worker (PCW)
- Client satisfaction
Timeline
Pesronal Care Worker
Aboriginal Community Services
02.2023 - Current
Disability Support Worker
Adelaide Quality Care
09.2021 - 01.2023
Shop Assistant
Oodnadatta CDEP
01.1994 - 11.1994
Health Worker
Congress
01.1993 - 06.1994
Tarcoola Area School
Certificate 3 Disability Care
Auctus
Yr 12 -
OLSH College - Sadadeen Campus
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