Sonya Daniels

Childcare Educator Duties

• Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
• Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
• Developed strong relationships with families, maintaining open communication for optimal support of each child's growth and wellbeing.

Administrative Duties

• Answered incoming calls, delivering messages to staff and greeting visitors and making families feel welcome.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

• Improved customer satisfaction by implementing efficient service station procedures and streamlining workflow.
• Mentored junior staff members in roles of increasing responsibility within the organization by providing guidance and support when needed.
• Provided exceptional customer service through prompt resolution of complaints or concerns, ensuring repeat business.
• Developed employee schedules, ensuring adequate staffing levels during peak times for optimal customer service.
• Actively listened to customers, handled concerns and maintained customer relations.
• Resolved customer complaints with professionalism and empathy.
• Enabled customers to feel welcomed, important, and appreciated through friendly interactions, building relationships and enabling return loyal customers.

• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.