HAMZA RASSY
Melbourne
Summary
I have extensive skills, knowledge and experience as a security guard, I have a strong work ethic and take great pride in working hard, paying attention to detail, providing excellent service. I’m easy-going, have a pleasant disposition, enjoy helping and serving others, and am a people’s person. Having been born and raised in Morocco, and now living in Australia, I’m sensitive to, and respectful of, cultural needs and find that being fluent in English, Arabic and French has helped me to develop a positive rapport with my clients. I enjoy a challenge. I strive for perfection and commitment in all I do, whether that’s in my profession or setting personal goals to improve lifestyle choices and fitness: eating a healthy diet.
I believe that with hard work, commitment, passion, embracing new opportunities, and a willingness to learn, that one can achieve anything. I've just also competed my Certificate II in security operations, this is where i want to focus on my skills and career. I will bring this to new challenge my experience with clients and also learning new roles and new challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Ultimate Security Services
08.2023 - Current
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Interacted assertively but non-confrontationally with personnel and general public.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Casual Employment Weekends
12.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Bartender
Delaware North
04.2022 - 12.2022
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Attendant
Liquid Infusion Cocktail Bar Beverage Catering.
12.2022 - 03.2023
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Notified management of guest complaints for quick, effective resolution.
- Bussed bottles and glassware to maintain clean bar area.
- Maintained sufficient inventory to meet business operation needs.
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments and snacks.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Learned how to make wide variety of mixed drinks.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
Hotel Attendant
The Langham, Melbourne
12.2021 - 08.2022
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Polished glass surfaces and windows.
- Emptied waste paper and other rubbish from premises and moved to appropriate receptacles.
- Room Service attending and delivering meals
- Banquets assisting tables, taking orders and assisting clients.
CUSTOMER SERVICE
STOCK FILLING
01.2021 - 11.2021
- Observe participants and inform them of corrective measures necessary for skill improvement
- Teach individual and team sports to participants through instruction
- And demonstration, utilizing knowledge of sports techniques and of participants' physical capabilities
- Maintain outdoor equipment when needed.
- Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball
- STOCK FILLING/CUSTOMER SERVICE.STOCK FILLING/CUSTOMER SERVICE
- Convenience Store, Mohammedia
- Opened the Shop worked casually helping stock shelf's, helping customers with products,
- Payroll system
- Sourced produce.
TRAINER
Own Business
01.2020 - 10.2021
- Hamza's Personal Training Classes, Mohammedia
- In place Covid Safe Plan while clients train.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
PERSONAL TRAINER /PERSONAL
Unique Fitness
12.2017 - 12.2019
- Observe participants and inform them of corrective measures necessary for skill improvement
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines
- Offer alternatives during classes to accommodate different levels of fitness
- Trained clients during strength training, cardio vascular exercise and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Built customer loyalty by smoothly executing training initiatives.
- Training Clients, supervising equipment, managing the front desk.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
PERSONAL, TRAINER
City Club, Mohammedia
02.2016 - 12.2017
- Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
- Monitor participants' progress and adapt programs as needed.
- Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment
- Provide students with information and resources regarding nutrition, weight control, and lifestyle issues
- Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians
- Maintain fitness equipment.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Maintained appropriate filing of personal and professional documentation.
Personal Trainer
Holandia Mohammedia
02.2015 - 12.2015
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Developed organization systems for personal fitness plans, records and contracts.
- Educated customers through creative presentations about health and personal benefits of services.
Education
Moroccan Baccalaureate
Morocco12.2014
Skills
- Emergency Response
- Document Preparation
- Safety and Security
- Verbal and Written Communication
- Staff Management
- File and Records Management
- English Fluency
Certification
Certificate II Security Operations.
Electrician Technical Diploma Ecole Issa: International .Sports Science Association: Elite Trainer 2020 .Sport-.Nutrition Certified Bodybuilding Specialist Certified .Personal Trainer Certified CPR and AED Certified.
.RSA -6th of April 2022.
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Native or Bilingual
References on request
My References are on request.
Timeline
Security Guard
Ultimate Security Services
08.2023 - Current
Security Officer
Casual Employment Weekends
12.2022 - Current
Bar Attendant
Liquid Infusion Cocktail Bar Beverage Catering.
12.2022 - 03.2023
Bartender
Delaware North
04.2022 - 12.2022
Hotel Attendant
The Langham, Melbourne
12.2021 - 08.2022
CUSTOMER SERVICE
STOCK FILLING
01.2021 - 11.2021
TRAINER
Own Business
01.2020 - 10.2021
PERSONAL TRAINER /PERSONAL
Unique Fitness
12.2017 - 12.2019
PERSONAL, TRAINER
City Club, Mohammedia
02.2016 - 12.2017
Personal Trainer
Holandia Mohammedia
02.2015 - 12.2015
Moroccan Baccalaureate
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