Summary
Overview
Work History
Education
Skills
A little about me
Certification
References
Timeline
Generic

Sonya Iramiyan

Melbourne,VIC

Summary

Experienced in fast-paced environments. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonalds
Melbourne, VIC
07.2009 - Current
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations, company policies, and enforced correct procedures.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Assigned tasks to associates to fit skill levels, maximize team performance, and follow up on given tasks.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Education

High School Diploma -

Mercy College
Melbourne, VIC
01-2007

Skills

  • Employee training and development
  • Inventory control
  • Regulatory compliance
  • Customer service excellence
  • Team collaboration
  • Payroll management
  • Staff scheduling and coordination
  • Conflict resolution strategies
  • Adaptability
  • Task prioritization

A little about me

  • I am a very organsied and punctual person.
  • I enjoy spending time with family, friends and pets
  • I enjoy reading and being creative
  • I am very people-oriented
  • I am a very helpful and encouraging person who can see the potential in people

Certification

  • I have received manager of the year awards twice during my years of being a shift manager.
  • I have my fire training and First Aid certificate.
  • I have passed numerous head office visits as a restaurant manager within my patch.

References

References available upon request.

Timeline

Restaurant Manager

McDonalds
07.2009 - Current

High School Diploma -

Mercy College

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Sonya Iramiyan