Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hobbies and Interests
Languages
Professional Associations
References
Timeline
Generic

SONYA KAUFISI BOEHME

Melbourne City,Australia

Summary

I confidently recommend myself as a dependable, motivated, and experienced supervisor skilled in training teams, meeting performance goals, and delivering excellent customer service. I also have a strong background in both residential and commercial cleaning, focused on maintaining clean, organized, and sanitary environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PUBLIC AREA ATTENDANCE AND HOUSEKEEPING

ASPIRE MELBOURNE HOTEL
MELBOURNE, VIC
05.2023 - 03.2025
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Swept floors in public areas with a broom or vacuum cleaner.
  • Dusted furniture, walls, machines, and equipment in assigned area.
  • Replenished linens, towels, toiletries in guest rooms daily.
  • Sanitized surfaces throughout the hotel with disinfectant spray or wipes.
  • Provided assistance to guests with luggage when needed.
  • Removed trash from waste receptacles on a regular basis.
  • Assisted other departments such as laundry to ensure guest satisfaction.
  • Adhered to all safety policies including proper use of chemicals and equipment.
  • Interacted warmly, courteously and professionally with guests, patrons, and associates, and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk, and health center.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Monitored building security and safety by locking doors or avoiding hazards.

HOUSE KEEPING AND ROOM ATTENDANCE AND PUBLIC AREA

ADELPHI HOTEL
Melbourne City, Victoria
02.2022 - 12.2024
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

HOUSE KEEPING AND ROOM ATTENDANCE & PUBLIC AREA

ASPIRE MELBOURNE HOTEL
MELBOURNE CITY, Victoria
01.2020 - 07.2024
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

HOUSEKEEPING & PUBLIC AREA ATTENDANCE

MOVENPICK HOTEL
MELBOURNE CIY, VIC
01.2023 - 12.2023
  • Adhered to all safety policies including proper use of chemicals and equipment.
  • Stocked linen closets with fresh linens on a regular basis.
  • Demonstrated commitment to providing excellent customer service at all times.
  • Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
  • Checked and replenished amenities in guest rooms and common areas.
  • Performed deep-cleaning tasks such as shampooing carpets regularly.
  • Removed trash from waste receptacles on a regular basis.
  • Sanitized surfaces throughout the hotel with disinfectant spray or wipes.
  • Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
  • Assisted other departments such as laundry to ensure guest satisfaction.
  • Ensured that all equipment was properly stored after use.
  • Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
  • Logged cleaning and maintenance work accomplished, maintained cleaning supplies, and reported public area repair needs to facilities team.
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk, and health center.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Steam-cleaned or shampooed carpets.

FULL TIME, ASSISTANT KITCHEN STAFF MEMBER

RED HILL BAKERY
Balnarring, Victoria
01.2019 - 05.2021
  • Prepared ingredients, garnishes, and side dishes to speed up service
  • Operated kitchen equipment and supported cooks in a high-volume setting
  • Washed dishes and stocked food to preserve quality
  • Managed portion control to reduce waste and control costs
  • Measured ingredients accurately to ensure dish consistency
  • Monitored food temperatures and followed safety and sanitation standards
  • Assisted in training new staff on food prep and safety protocols
  • Communicated with servers to accommodate special orders
  • Participated in team meetings for menu and workflow improvements
  • Mixed dressings and sauces; cleaned and prepared produce
  • Maintained inventory and reordered supplies as needed
  • Maintained cleanliness and compliance with health regulations
  • Worked efficiently under pressure while upholding quality standards

EDEN COUNTRY CLUB
Eden, New South Wales
02.2007 - 12.2010
  • Ensured timely meal preparation in fast-paced environments
  • Operated kitchen equipment like mixers, slicers, and grinders safely
  • Communicated order details and modifications with servers
  • Provided input on menu based on seasonal ingredient availability
  • Monitored inventory levels and reported reorder needs
  • Participated in team meetings to improve menu and workflow
  • Supported cooks with food prep in high-volume kitchen
  • Stocked and preserved food in proper storage areas
  • Mixed dressings and sauces to complement dishes
  • Cleaned and sanitized workstations before service
  • Inspected food quality and managed proper storage and rotation
  • Completed opening, closing, and shift-change kitchen tasks

Education

Institute of Learning
Auckland, NZ
03.2002

Auckland University of Technology (AUT)
Auckland City, NZ
02.2002

Best Institute
New Lynn, Auckland
04.2001

Skills

  • Cleaning procedures
  • Safety compliance
  • Routine maintenance
  • Multitasking Abilities
  • Friendly, positive attitude
  • Leadership
  • Excellent communication
  • Communication
  • Computer skills
  • Training & Development
  • Interpersonal communication
  • First Aid/CPR
  • Team collaboration
  • Customer service
  • Time management
  • Deep cleaning
  • Sanitation practices
  • Calm under pressure

Certification

Certified in First Aid

POLICE CHECK CERTIFICATE

CHILDREN CHECK CERTIFICATE

Volunteer Experience

Volunteer, Grand Rapids Animal Shelter, 01/01/10, Current

Hobbies and Interests

  • Outdoor
  • Soccer
  • Reading
  • Music

Languages

English, Fluent

Professional Associations

Association of Small Businesses, 01/01/12, Current

References

References available upon request.

Timeline

PUBLIC AREA ATTENDANCE AND HOUSEKEEPING

ASPIRE MELBOURNE HOTEL
05.2023 - 03.2025

HOUSEKEEPING & PUBLIC AREA ATTENDANCE

MOVENPICK HOTEL
01.2023 - 12.2023

HOUSE KEEPING AND ROOM ATTENDANCE AND PUBLIC AREA

ADELPHI HOTEL
02.2022 - 12.2024

HOUSE KEEPING AND ROOM ATTENDANCE & PUBLIC AREA

ASPIRE MELBOURNE HOTEL
01.2020 - 07.2024

FULL TIME, ASSISTANT KITCHEN STAFF MEMBER

RED HILL BAKERY
01.2019 - 05.2021

EDEN COUNTRY CLUB
02.2007 - 12.2010

Institute of Learning

Auckland University of Technology (AUT)

Best Institute

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SONYA KAUFISI BOEHME