Sonya Ollerenshaw

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• System testing
• Updating local records as needed following access issues
• Raise tickets with vendors to resolve access issues
• System optimisation
• Collating usage statistics
• Fiscal close
• Access checking
• Review recorded & updated
• Invoice/payment against correct POL & reporting code
• Assist in the discoverability & availability of full-text content
• Licence conditions reviewed in Alma
• Community Zone update task list
• Digital Operations team
• New resource testing
• Safe@work committee member

• Ordering of print and e-resources
• Liaising with clients - student requests, ebook access issues
• Collaborating with Library staff and University Finance Department
• Copy cataloguing
• Receiving of titles
• End processing/repairs
• Paying invoices
• Reconciling statements
• Safe@work committee member

• To identify, investigate and recommend workflows for optimal automation for Collection Development processes of Purchasing, Cataloguing, Receiving and Invoicing
  
• To provide advice and solutions on the implementation and integration of Alma with Oracle cloud for the payment of invoices.

• Safe@work Committee member

• Coordinate and lead a team in the effective delivery of high quality client services

• Manage the day-to-day relationship with vendors including effective liaison to resolve complex problems of supply

• Effective communication skills and ability to negotiate with a wide variety of people

Copy cataloguing of Library Materials - assigning call number to items, adding bibliographic and item records to the Library management system

• Organized library materials and equipment in dewey order, reshelving off items
• Greeted clients and answered questions on accessing Library materials
• Check-in and check-out process of library books and materials at circulation desk.
• Repairs
• Participated in the roster for the Information desk where we assisted clients in searching material for their research and subject requirements