Sonya Reinke

Maintained an organized and efficient workspace, allowing for quick retrieval of necessary documentation when needed by executives or colleagues.

• Maintained a high level of professionalism under pressure, juggling multiple tasks simultaneously while meeting tight deadlines.
• Increased efficiency in daily operations by implementing new administrative processes and tools.
• Liaised between internal departments and external vendors to maintain clear communication lines during project execution.
• Provided exceptional customer service when resolving inquiries or complaints from both internal staff members and external clients.
• Fostered positive relationships with external partners through professional representation at events and meetings.
• Managed executive calendars proactively, identifying potential conflicts and proposing appropriate solutions to optimize time utilization.
• Facilitated the onboarding process for new hires, ensuring seamless integration into the team.
• Handled all aspects of event planning for corporate functions ranging from small gatherings to large-scale conferences.
• Contributed to the development of corporate policies and procedures by participating in various committees and working groups.
• Completed bi-weekly payroll for thirteen employees.
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• Fostered positive relationships with external partners through professional representation at events and meetings.
• Managed executive calendars proactively, identifying potential conflicts and proposing appropriate solutions to optimize time utilization.
• Provided exceptional customer service when resolving inquiries or complaints from both internal staff members and external clients.
• Increased efficiency in daily operations by implementing new administrative processes and tools.
• Assisted in talent acquisition efforts by screening resumes, scheduling interviews, and providing input on candidate selection criteria.
• Enhanced executive productivity by efficiently managing schedules, travel arrangements, and meeting logistics.
• Maintained a high level of professionalism under pressure, juggling multiple tasks simultaneously while meeting tight deadlines.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Prepared employee schedules for maximum coverage during key hours.

• Involved in planning and organising meetings, interviews, training sessions and training days including catering arrangements and room bookings.
• Create and update rosters including liaising with appropriate professional staff members to disseminate information as directed.
• Manage the Director’s electronic diary including accessing the Director’s emails and arranging travel and accommodation for the Director.
• Assist numerous teams both within the Social Work Department and externally, including Aboriginal and Torres Strait Islander Hospital Liaison Officers, Pastoral Care, and the Director of Psychology, as well as on-site external agencies such as the Older Persons Advocacy Legal Service (OPALS), Women’s Legal Service (WLS), and the National Disability Insurance Scheme (NDIS).
• Plan and organise recruitment processes including requesting to hire documentation, setting up interviews, contacting applicants and preparing all documentation for the chair and panel members.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.

• Carried out banking functions, assisted with prescription preparation, managed operations, provided customer service, liaised with doctors, executed financial control measures, and implemented operational procedures.