Sonya Riley
Caveside,TAS
Summary
My connection with community and building relationship are of highest priority in maintaining professional interactions with community and third-party organisations and the community members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Officer
SERVICES AUSTRALIA
- Developed strategies to improve customer service processes and procedures
- Implemented best practices regarding customer service standards across all channels
- Maintained accurate records of customer interactions and transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Indigenous Service Officer
SERVICES AUSTRALIA
07.2022 - Current
- Scheduled appointments for clients who needed further assistance or had more complex requirements
- Conducted regular follow ups with customers after providing services to ensure satisfaction
- Responded promptly to emails from customers seeking assistance or answers to questions
- Collaborated with stakeholders to promote awareness of available resources in the community
- Facilitated meetings between clients and families and other professionals involved in their care
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Collaborated with community partners to enhance service delivery.
Community Engagement Officer
SERVICES AUSTRALIA
11.2015 - Current
- Responded promptly and professionally to inquiries from the public regarding events or initiatives
- Attended conferences, meetings, seminars, and other networking events in order to stay abreast of current trends
- Maintained detailed records of all interactions with members of the community.
Aboriginal Education Officer
EDUCATION DEPARTMENT
03.2009 - 11.2013
- Developed and implemented educational programs for students of all ages
- Conducted research to identify best practices in the field of education
- Organized and facilitated workshops, seminars and conferences related to education
- Tracked students' progress with teachers and administered post-assessments
- Monitored student progress and assisted students and teachers with resolving problems.
Education
HIGH SCHOOL DIPLOMA -
Deloraine High School
Deloraine, Tasmania11.1997
Skills
- Community Outreach
- Client meetings
- Effective customer communication
- Relationship Building
- Active Listening
- Customer Service
- Maintaining Client Records
- Client Assistance Referrals
- Multitasking
- De Escalation Tactics
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
- Community Service Programs
- Community Outreach Programs
- Customer Support
- Customer Focus
- Complaint Handling
Certification
Certificate II Business
Certificate III Tourism
Certificate IV Government
Advance Customer Aggression
Timeline
Indigenous Service Officer
SERVICES AUSTRALIA
07.2022 - Current
Community Engagement Officer
SERVICES AUSTRALIA
11.2015 - Current
Aboriginal Education Officer
EDUCATION DEPARTMENT
03.2009 - 11.2013
Customer Service Officer
SERVICES AUSTRALIA
HIGH SCHOOL DIPLOMA -
Deloraine High School