Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Sonya Singleton

Garden Suburb,New South Wales

Summary

Flexible and a focused team player with expertise in customer needs and demands, ability to provide solutions and deliver excellent customer service across employees, Health Agencies and Employee Relation Teams in NSW Health.

Strengths are data analyzing, strategic planning and time management. Considered highly knowledgeable in Information Technology, Oracle, Excel, Teams, Outlook and systems. I have consistently demonstrated a highly flexible approach with the ability to work on multiple tasks simultaneously and handle frequent interruptions together with completing deadlines and changing priorities.

Adept at working effectively unsupervised and quickly mastering new skills. Versatile and skilled in completing account investigations using tax formulas and problem solving strategies. Highly-motivated employee with desire to take on new challenges with 12 years of experience employee relations in recruitment, onboarding and payroll administration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Recruitment Officer and Payroll Officer

NSW HealthShare
Charlestown, New South Wales
09.2011 - Current
  • Processing a diverse range of tasks, emails and KPI's consistently and accurately.
  • Utilizing and Created reports to monitor changes in salary, overtime payments, leave accrual, penalties and other relevant employee information.
  • Provided customer service assistance to staff and HA regarding their payroll issues.
  • Processing high volumes of internal reports, identifying errors and providing feedback
  • Involved in numerous projects and meeting deadlines of project work and everyday tasks.
  • Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
  • Created and Implemented new tracking systems for feedback to Health Agencies.
  • Delivered presentations to Health Agencies with new system updates and navigation.
  • Tracked employee leave accruals such as vacation days and sick leave based upon company policies.
  • Created a high volume of COVID 19 organizations and positions in Oracle system.
  • Ensured compliance with federal, state and local regulations concerning taxes, deductions, withholdings.
  • Maintained up-to-date knowledge of applicable employment laws including those pertaining to wages and overtime rules.
  • Trained new employees on reporting and work structure procedures.
  • Responded to requests for information as company expert on payroll operations.
  • Responded to enquiries from Health Agencies and provided assistance, explanation and solutions.

Recruitment Officer and Business Consultant

Salvation Army
Newcastle, New South Wales
01.2007 - 08.2011
  • Delivered both face to face and virtual classroom-sessions using MS Teams or similar type of video conferencing platform.
  • High level of verbal communication and interpersonal skills, building effective relationships with a broad range of people from different cultural and socio-economic backgrounds
  • Participate with a variety of job seekers to secure sustainable employment outcomes including reverse marketing to employers
  • Clearly identify and write comprehensive barrier reports preventing jobseekers from being job ready
  • Provide participants with the tools, support and confidence to enter the workforce
  • Apply strong problem-solving skills and resilience to maximise employment outcomes
  • Conducted surveys of customer satisfaction to identify areas of improvement.
  • Developed and presented business plans for clients to assist in the decision-making process.
  • Facilitate and particpate with stakeholders to discuss challenges faced by organizations.
  • Coached and mentored employees on best practices in order to improve their job performance.
  • Negotiated contracts between parties involved for employment outcomes.
  • Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
  • Identified key objectives to re-establish long term plans to meet goals.
  • Wrote and submitted reports for business improvements
  • Actively coached and trained candidates in job seeking
  • Manage a high-volume caseload of job seekers

Education

Cert IV Training And Assessment -

NSW Health Share
Newcastle, NSW
01-2014

Certifcate III in Business - Information Technology

Salvation Army
Newcastle, NSW
01-2008

Diploma of Education 3 Years - Diploma Of Education

Christchurch College Of Education
Christchurch NZ
12-1999

Skills

  • Customer Service Excellence
  • High Organizational Skills
  • Clear and consistent communicator
  • Training and Mentoring staff
  • New Hire Onboarding and Recruitment checks
  • Conflict Resolution,Problem Solving skills and strategies
  • Confident in completing a high volume of deadlines efficiently
  • Extensive Data Analysis
  • Delivering quality service to Ministry of Health and Health Agencies and Stakeholders
  • Conflict Resolution and Problem Solving skills and strategies
  • Human Resources Management Systems
  • Strong worth ethic, adaptability and exceptional interpersonal skills
  • Analytical and Critical Thinking

Affiliations

Junior Netball Coach

Manager for under 10's CNDA

Accomplishments

High Performing Award for Innovation - August 2023

High Performing Award for Collaboration - February 2023

Blue Behavior Cutural Representative for Workstructures, Reporting Team - 2021- 2022

Certification

Gold Drivers NSW Drivers Licence

Boat Licence

First Aid Certificate

Immediate Excel Certificate

Current WWC

Timeline

Recruitment Officer and Payroll Officer

NSW HealthShare
09.2011 - Current

Recruitment Officer and Business Consultant

Salvation Army
01.2007 - 08.2011

Cert IV Training And Assessment -

NSW Health Share

Certifcate III in Business - Information Technology

Salvation Army

Diploma of Education 3 Years - Diploma Of Education

Christchurch College Of Education

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Sonya Singleton