Sonya Sonya
Maroubra,NSW
Summary
Dedicated and reliable, with a proven track record at Claudio’s Seafood, I excel in customer service and product knowledge. Demonstrated ability to enhance customer satisfaction and train new hires, showcasing my dependable and hardworking nature. Skilled in cash handling and fostering positive customer interactions, I consistently contribute to team success and customer loyalty.
Overview
15
15
years of professional experience
Work History
Shop Assistant
Claudio’s Seafood
09.2017 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Shop Assistant
Decosti Seafood
05.2015 - 09.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Member
KFC Restaurant
04.2009 - 07.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
IEC Course
University TarumanegaraSkills
Product Knowledge
Friendly and Helpful
Reliable and Responsible
Honest and Dependable
Cash Handling
hard working
Languages
Indonesian
Full Professional
Timeline
Shop Assistant
Claudio’s Seafood
09.2017 - Current
Shop Assistant
Decosti Seafood
05.2015 - 09.2017
Crew Member
KFC Restaurant
04.2009 - 07.2010
High School Diploma -
IEC Course
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