Sonya Stafford
Launceston
Summary
Dedicated and detail-oriented professional with extensive experience in housekeeping and customer service as well as proven management skills. Ability to enhance guest satisfaction through exceptional communication and problem-solving skills. Highly organized and efficient, adept at managing multiple tasks while maintaining a clean and safe environment. Committed to delivering high-quality service tailored to individual needs.
Overview
16
16
years of professional experience
Work History
Housekeeper
Launceston Central Apartments
10.2023 - 02.2025
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Showed great flexibility with availability and roster change
- Help great time management skills to make sure there was no check in delays for guests whilst keeping still having an eye for detail
- Ensured daily that guests where well stocked with anything they may need to ensure they are comfortable
Airbnb Management/ House Cleaner
Tinkers Cleaning Services ,( SoleTrader)
10.2022 - 09.2023
- Coordinated booking processes through calls and electronic correspondence.
- Generated quotes and invoices efficiently.
- Administered client information and handled complaints.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Managed regular and reliable cleaning appointments for various clients.
- Performed detailed cleaning services for rental properties at the conclusion of tenant agreements.
Domestic House Cleaner/air Bnb
Signature Cleans
10.2020 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Laundry and Dry Cleaning Assistant
Top Centre Laundry
12.2014 - 05.2015
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
- Oversaw use of folding machinery ensuring seamless operational performance.
- Categorized and arranged linen efficiently.
- Packed linen ensuring accurate product and quantity for customer orders.
- Worked well in a team environmental
- Followed all safety procedures
Rotating Shifts Supervisor /Customer Service
Burger Soul
02.2014 - 12.2014
- Delivered exceptional customer service at the front of house.
- Managed and oversaw operations during rotating shifts.
- Completed End of Day Banking tasks efficiently.
- Cash Handling
- Waitress
- Managed beverage preparation at hot drink station.
- Maintained cleanliness standards in the restaurant.
- Assisted in food preparation and kitchen maintenance.
- Handling and Serving of meals hygienically
- Increased revenue through effective sales techniques.
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Processed payments efficiently while maintaining accuracy.
- Handled reservations,Collected and documented orders
Kitchen Hand
Rubicon Grove Aged Care
02.2011 - 08.2012
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Assisting Residents
- Ensured proper food safety and correct food temperature
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Front of House
Mope Creek Hotel
02.2009 - 03.2010
- Optimized service procedures for superior hotel experiences.
- Waitress
- Kitchen Hand
- Resolved payments and order disputes,EFTPOS,Refunds
- Coordinated reservation processes with accuracy.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Year 0 Completion -
Deloraine High School
Deloraine, TAS12.2000
Skills
- Teamwork
- Customer service
- Customer service-focused
- Complex Problem-solving
- Guest relations
- FLUENT IN LANGUAGE
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Exceptional time management
- Time management
- Multitasking and prioritizing
- Professional and courteous
Timeline
Housekeeper
Launceston Central Apartments
10.2023 - 02.2025
Airbnb Management/ House Cleaner
Tinkers Cleaning Services ,( SoleTrader)
10.2022 - 09.2023
Domestic House Cleaner/air Bnb
Signature Cleans
10.2020 - 09.2022
Laundry and Dry Cleaning Assistant
Top Centre Laundry
12.2014 - 05.2015
Rotating Shifts Supervisor /Customer Service
Burger Soul
02.2014 - 12.2014
Kitchen Hand
Rubicon Grove Aged Care
02.2011 - 08.2012
Customer Service Front of House
Mope Creek Hotel
02.2009 - 03.2010
Year 0 Completion -
Deloraine High School
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