Summary
Overview
Work History
Education
Hobbies
Referees
Timeline
Generic

Sonya Taylor

Lockwood,VIC

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Led teams of customer service-focused employees to improve customer ratings, reduce complaints and increase business. Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

29
29
years of professional experience

Work History

Education Support Officer

Lockwood Primary School
02.2016 - Current

Diploma of Education

Assisting in class rooms supporting students both academically and monitoring behaviour.

Taking small groups to consolidate tasks

Conducting Speech sessions

Photocopying/preparing worksheets for the teachers

Bendigo Bank Officer

Bendigo Bank
07.1994 - 11.2016
  • ROLES WHILE WORKING AT BENDIGO BANK INCLUDED: Lending Assistant, Payroll, Customer Service Officer(Branch), Customer Help Centre, Bendigo OnCall (Direct Banking Consultant), Service Team Leader, Quality Service Manager (Customer Help Centre), IT Helpdesk, After Hours Lost/Stolen Cards Operator, Card Services (Casual weekend work)
  • SKILLS OBTAINED DURING THIS TIME
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Diploma of Education -

Swinburne University of Technology
Melbourne, VIC
04.2021

Hobbies

Watching my children play sport (football, netball, basketball and horse riding)

Walking

Reading

Dining Out

Keeping Fit

Referees

Paul Thomson

Head Of Group Properties

Bendigo and Adelaide Bank

Ph: 0419308120


Tracy Angove

Class Teacher

Ph: 0417378010

Timeline

Education Support Officer

Lockwood Primary School
02.2016 - Current

Bendigo Bank Officer

Bendigo Bank
07.1994 - 11.2016

Diploma of Education -

Swinburne University of Technology
Sonya Taylor