Sookdeb Chandini
Ottawa,Canada
Summary
Detail-oriented and organized professional with over a decade of experience in regulated healthcare environments, transitioning into administrative roles. Proven success in managing comprehensive documentation, coordinating quality assurance programs, and effectively handling stakeholder communication. Renowned for efficiency, adaptability, and strong interpersonal skills across diverse settings, consistently driving improvements and fostering collaboration. Bilingual proficiency in English and French enhances communication with a broad range of clients and colleagues.
Overview
13
13
years of professional experience
Work History
MEDICAL LABORATORY TECHNOLOGIST
Victoria Hospital
02.2022 - 05.2025
- Company Overview: Ministry of Health & Quality of Life
- Work in Blood Bank and Virology Department
- Operated, maintained and calibrated lab equipment like IH 1000 and Evolis analyzer.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
- Regularly cleaned and disinfected working areas taking extra precautions.
- Perform of ELISA testing for Hepatitis & HIV testing.
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
QUALITY MANAGER
Green Cross Medical Laboratory & Diagnostic Centre
01.2018 - 01.2021
- Manage organisation's relationship with regulatory authorities, certification bodies and accreditation bodies to achieve constructive communication channels.
- Ensure internal assessments are conducted.
- Prepare and conduct QA training for all staff throughout Green Cross Laboratories.
- Ensure accreditation of laboratory to ISO 15189 is maintained.
- Plan and operate QA programs.
- Promote quality achievements and performance improvement in order to maintain good quality standards.
- Identify training needs and conduct training to improve staff competence.
- Ensure compliance to national and international standards e.g ISO 15189.
- Ensure documents are controlled.
- Ensure all Support Departments are certified to ISO 15189.
- Develop SOP
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
MEDICAL LABORATORY TECHNOLOGIST
Quality Healthcare Laboratory
01.2016 - 12.2017
- Worked in haematology, bacteriology, biochemistry departments.
- Operated, maintained and calibrated lab equipment, such as SYSMEX, IMMOLA, COBAS e401, consistently meeting accuracy and schedule targets.
- Answered internal and external enquires by phone and email to uphold clear lines of communication.
- Regularly cleaned and disinfected working areas taking extra precautions.
- Labelled and organised samples to guarantee order and efficiency.
- Accurately maintained records and entering patient data onto computer system.
- Quality checked medical stock, ordering new supplies and taking corrective action as necessary.
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Conducted tests regularly.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
MEDICAL LABORATORY TECHNOLOGIST
Green Cross Medical Laboratory & Diagnostic Centre
03.2012 - 06.2016
- Worked in haematology, bacteriology, biochemistry departments.
- Operated, maintained and calibrated lab equipment, such as SYSMEX, IMMOLA, INDIKO, INDIKO PLUS, BIO RAD D-10, SYSMEX CA 600 COAGULATION & IMMULITE; consistently meeting accuracy and schedule targets.
- Answered internal and external enquires by phone and email to uphold clear lines of communication.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
- Unpacked, scanned and processed high volume of incoming samples, identifying and addressing errors.
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Conducted tests regularly.
- Recorded, reported and posted test results using LIMS.
Education
Bachelor of Science - Biomedical Sciences
University of Mauritius
Reduit, Moka10-2018
Skills
- Office Administration & Scheduling
- Document Preparation & Data Entry
- Microsoft Office & Organizational Tools
- Good communication skill
- Proactive approach to problem-solving
- Strong interpersonal skill
- Regulatory Compliance (eg ISO 15189)
- Quality Control & Internal Auditing
- Records & Inventory Management
- Quality control management
- Critical thinking
- Ability to multitask and successfully operate in a fast paced and team environment
- Detail oriented, organized, and effective time management
- Customer Service & Professional Phone Etiquette
- Bilingual Verbal & Written Communication
Languages
English
Professional Working
French
Professional Working
Timeline
MEDICAL LABORATORY TECHNOLOGIST
Victoria Hospital
02.2022 - 05.2025
QUALITY MANAGER
Green Cross Medical Laboratory & Diagnostic Centre
01.2018 - 01.2021
MEDICAL LABORATORY TECHNOLOGIST
Quality Healthcare Laboratory
01.2016 - 12.2017
MEDICAL LABORATORY TECHNOLOGIST
Green Cross Medical Laboratory & Diagnostic Centre
03.2012 - 06.2016
Bachelor of Science - Biomedical Sciences
University of Mauritius
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