Sook Kuan Hoo
Victoria
Summary
Permanent resident of Australia seeking opportunities in Melbourne. A forward-thinking professional with a specialization in Technology Governance, Risk, and Controls, and over 14 years of experience in the banking industry. Proven track record of leading cross-functional teams to achieve strategic objectives, streamline workflows, and foster a culture of collaboration and innovation. Skilled in building and maintaining strong relationships with both internal and external stakeholders.
Overview
17
17
years of professional experience
Work History
Country Technology Manager
Standard Chartered Bank Hong Kong
08.2018 - 05.2024
- Managed technology risk governance, ensuring adherence to ERMF standards.
- Collaborated with stakeholders to enhance risk management plans and system stability.
- Oversaw audits and remediation plans, ensuring effective risk mitigation.
- Supported strategic planning to enhance technology resilience and service delivery.
- Facilitated risk assessments for technology initiatives, ensuring compliance with Group Technology Policies and enhancing risk governance across the organization.
- Implemented risk management plans that led to marked improvements in operational efficiency and strengthened collaboration with key stakeholders.
- Liaised with regulators to align technology risk governance practices, fostering trust and transparency in compliance efforts.
- Spearheaded the integration of cybersecurity measures in technology operations, significantly reducing vulnerabilities and enhancing system integrity.
- Streamlined technology risk assessments, enhancing compliance and operational efficiency across multiple departments.
Senior BA/Project Manager
AXA General Insurance Hong Kong
07.2017 - 07.2018
- Fostered strong partnerships between IT and business stakeholders, ensuring seamless communication and alignment on project goals.
- Maintained comprehensive documentation of project progress, enhancing transparency and accountability across teams.
- Demonstrated a proactive approach in problem-solving, contributing to a positive team culture and an agile work environment.
- Optimized project workflows by implementing agile methodologies, leading to substantial improvements in delivery timelines and team productivity.
- Analyzed stakeholder feedback to refine project objectives, ensuring alignment with business needs and enhancing overall project success.
- Coordinated with cross-functional teams to drive project initiatives, fostering a culture of collaboration that resulted in smoother project execution.
- Developed and implemented a tracking system for project milestones, improving visibility and accountability across teams for better project outcomes.
Consultant
Accenture Hong Kong
12.2016 - 07.2017
- Supported transformation program with PMO guidance, enhancing project management efficiency.
- Streamlined the portfolio management process, enhancing visibility into project statuses and driving timely decision-making.
- Served as a trusted advisor to project managers, providing insights that led to more effective project execution and stakeholder satisfaction.
- Maintained an accurate resource capacity plan, enabling teams to effectively assess project needs and optimize resource utilization.
- Evaluated resource allocation strategies, resulting in measurable improvements in project efficiency and team productivity.
Project Manager
AXA Affin General Insurance Berhad
07.2015 - 12.2016
- Developed strategies for system enhancements, driving process improvements.
- Spearheaded cross-functional project teams, achieving timely delivery of key initiatives and enhancing stakeholder satisfaction.
- Analyzed project performance metrics to identify areas for improvement, leading to measurable enhancements in process efficiency.
- Coordinated with diverse teams to implement tailored project management processes, fostering a culture of shared accountability.
- Launched the AXA GI Innovation Lab, driving creative solutions that resulted in substantial growth and competitive advantage.
- Led project delivery through strategic planning, resulting in enhanced operational efficiency and improved stakeholder engagement.
Technology Project Support Lead
Standard Chartered Bank Malaysia
12.2014 - 06.2015
- Analyzed project financials and reporting, ensuring compliance with guidelines and identifying potential areas for cost savings.
- Fostered teamwork by providing first-level support for Clarity tools, improving user engagement and project tracking efficiency.
- Implemented process improvements for project operations, resulting in more effective financial tracking and reporting mechanisms.
- Provided guidance to project managers, enhancing their understanding of project management practices and fostering a culture of continuous improvement.
- Conducted thorough financial analysis on project budgets, identifying discrepancies and implementing corrective actions to ensure fiscal responsibility.
- Developed training materials for the Clarity system, resulting in improved user proficiency and a noticeable reduction in support requests.
Overseas experience-Working Holiday
Sealord Group Ltd
10.2013 - 09.2014
- Adapted to diverse roles in New Zealand, enhancing cultural awareness and problem-solving skills.
- Gained hands-on experience in warehouse distribution, improving logistical understanding.
- Worked with Sealord New Zealand, contributed to the seafood processing team, ensuring quality control and improving product consistency, leading to heightened customer satisfaction.
- Participated in vineyard labor, applying attention to detail in harvesting processes, resulting in improved crop quality.
- Embraced diverse roles in a dynamic environment, enhancing adaptability and fostering creativity in problem-solving.
Assistant Manager, Technology Project Operations
Standard Chartered Bank Malaysia
09.2011 - 09.2013
- Facilitated user support for project systems, boosting system usage and understanding.
- Organized training for teams, fostering knowledge sharing and support culture.
- Engaged with stakeholders to identify and resolve financial challenges, encouraging transparent communication and aligning solutions with organizational objectives.
- Streamlined project financial reporting processes, leading to measurable improvements in accuracy and timeliness for stakeholders.
- Conducted in-depth financial assessments for technology projects, enabling data-driven decision-making and budget integrity.
- Fostered cross-functional teamwork by coordinating project updates, enhancing communication and alignment across departments.
Analyst Programmer
Standard Chartered Bank Malaysia
09.2010 - 09.2011
- Conducted thorough analyses of system performance, collaborating with teams to implement solutions that reduced downtime and improved reliability.
- Coordinated cross-functional teams to streamline support initiatives, fostering a culture of shared accountability and incident-free operations.
- Managed creation and maintenance of IT documentation for software systems.
- Performed testing and debugging. Ensuring the quality of software through rigorous testing and identifying/fixing errors.
Team Leader, Customer Service Engineer
Standard Chartered Bank Malaysia
07.2007 - 09.2010
- Led a team ensuring high-quality customer service and issue resolution.
- Oversaw Request Management, maintaining process standards and accountability.
- Liaised with cross-functional departments to address service issues, enhancing communication and speeding up resolution times.
- Implemented quality assurance protocols for IT service requests, ensuring compliance with established standards and improving process efficiency.
- Fostered a user-centric culture within the team, promoting strong interpersonal relationships and enhancing overall team morale.
- Streamlined user service workflows, enhancing issue resolution speed and contributing to noticeable gains in client satisfaction.
- Implemented quality assurance measures for IT service requests, driving measurable improvements in compliance and process efficiency.
- Coordinated with cross-functional teams to resolve service issues, fostering effective communication and expediting problem resolution
Education
Bachelor's Degree - Hospitality /Tourism Management and Engineering
Taylor's College
01.2007
Skills
- Project coordination
- Financial project analysis
- Team coordination
- Strategic portfolio oversight
- Operational efficiency enhancement
- IT service operations
- Business requirements analysis
- Effective stakeholder engagement
Accomplishments
- Served as PMO Lead, collaborating with cross-functional teams across the Bank to deliver multi-year Auditor Reports to the Regulator, assessing the adequacy and effectiveness of the Bank’s IT Remediation Program, IT governance, resource management, and incident response.
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Malay
Native or Bilingual
Cantonese
Native or Bilingual
French
Elementary
Timeline
Country Technology Manager
Standard Chartered Bank Hong Kong
08.2018 - 05.2024
Senior BA/Project Manager
AXA General Insurance Hong Kong
07.2017 - 07.2018
Consultant
Accenture Hong Kong
12.2016 - 07.2017
Project Manager
AXA Affin General Insurance Berhad
07.2015 - 12.2016
Technology Project Support Lead
Standard Chartered Bank Malaysia
12.2014 - 06.2015
Overseas experience-Working Holiday
Sealord Group Ltd
10.2013 - 09.2014
Assistant Manager, Technology Project Operations
Standard Chartered Bank Malaysia
09.2011 - 09.2013
Analyst Programmer
Standard Chartered Bank Malaysia
09.2010 - 09.2011
Team Leader, Customer Service Engineer
Standard Chartered Bank Malaysia
07.2007 - 09.2010
Bachelor's Degree - Hospitality /Tourism Management and Engineering
Taylor's College
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