Soonee Armsby
St Kilda West,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced with customer engagement and sales techniques necessary to thrive in retail environment. Utilizes effective communication and interpersonal skills to understand customer needs and provide appropriate solutions. Track record of fostering positive shopping experiences and maintaining customer loyalty.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Virgin Australia
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Retail Assistant
Seed Heritage - Emporium
11.2020 - 08.2022
- Building rapport with customers to initiate conversations focused on addressing customer needs.
- Used POS system to process sales, returns, online orders and gift cards.
- Trained sales assistants in product knowledge, sales incentives and selling techniques to increase customer service satisfaction.
- Facilitated high volumes of cash, credit and gift card transactions. Closing of cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained company's high visual merchandise standards.
- Works closely with managers to solve problems and handle customer concerns.
- Increased sales by offering advice and promoting additional products.
Retail/Cafe Owner
Junior Republic
09.2008 - 06.2019
- Established new business, retail store and cafe
- Recruited, trained and motivated up to 5 employees to perform daily business operations.
- Oversaw all business budget planning and administration to increase business turnover.
- Sourced products and suppliers both locally and internationally.
- Adapted to changes to boost long-term business success and increase profits.
- Created and monitored promotional approaches to increase sales and profit levels
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations
- Capitalised on social media platforms to increase market awareness.
Hair Salon Owner
Opium Hair
09.2004 - 04.2007
- Opened up new hair salon.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Maximised business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organising inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking and accounting processes.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Completed safety training to minimise risk of infection or injury to customers
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
Education
Diploma - Visual Merchandising
RMIT
Melbourne01.2021
Diploma - Business Management
ARA Retail Institute
Melbourne11.2016
Certificate IV - Hairdressing
TAFE
Tasmania01.1994
Skills
- Understanding Customer Needs
- POS System Operations
- Adaptable and Flexible
- Customer engagement
- Store opening and closing
- Product knowledge
- Retail store operations
Timeline
Flight Attendant
Virgin Australia
08.2022 - Current
Retail Assistant
Seed Heritage - Emporium
11.2020 - 08.2022
Retail/Cafe Owner
Junior Republic
09.2008 - 06.2019
Hair Salon Owner
Opium Hair
09.2004 - 04.2007
Diploma - Visual Merchandising
RMIT
Diploma - Business Management
ARA Retail Institute
Certificate IV - Hairdressing
TAFE
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